It happens, swapping a turbo is pretty straight forward just keep the paperwork if you need related repairs.

Were you going up or coming down when it popped?
Also see if you can get pics of the carnage from the tech

 

It was in a slight downhill decent. honestly I thought I had hit something, scared the hell out of me. I’ll ask for pics.

 

Keep us posted on the repair, I'm really curious if it was the turbo or just a boot and they are going for a pay day.
Either way its all warranty so no need to sweat it.

I would be weary if they start digging deeper or replacing other parts down stream, that could mean parts went into the intake. The pics will help us see the condition of the turbo.

 

Ask for the pics BEFORE the work is completed otherwise I've found shops to be reluctant to keep items or go back and take pics. Not all shops though. And 8 weeks 8000mi? Wow you're on the road quite often. Are you still on the original oil? I know they're telling people 10k these days but a break in oil change should have been performed to check the health of the motor after break in. I would ask them to check for metal shavings or pieces in the oil system. At the rate you're driving you'll be out of the warranty in a few months unless it's extended. I would opt for an extended warranty anyhow. My father's 19 has had the upper oil pan leak fixed at 30k, ac compressor just went out at 35k, and a few other items that have eclipsed the couple thousand for the extended warranty. I think it was 8yrs 80k and in the first 4yrs it's already paid for itself. I do think the ac compressor was due to low oil after a condenser replacement from rock damage. Nevertheless the repairs on these systems feel like 1k+ or more everytime there's an issue.

 

that’s not normal mileage for me actually. I just moved from Florida to Tennessee so that was three trips back and forth. I would estimate about 15-17k a year. It was literally getting scheduled for its first oil change about the time the turbo went. They say the oil gets changed with a new turbo so not I get a freebie I guess. Little disappointed and concerned. I used to run 800-1000 miles a week and never had a ram in for engine warranty ever. I hope this is a fluke on the ford, only had a couple power strokes and my 22 I only had for a few months. Wanted a longbed so grabbed the 23. The dealer here is struggling to get anything repaired let alone staff their two locations.

 

Still no word from the dealership other than them acknowledging my request for pics. The exhaust brake is what I’m told is the issue which is part of the turbo and requires a whole new turbo. Is this a major repair? Honestly debating on just dumping the truck.

 

Just curious why didnt you buy another Dodge?

Major repair no, but we still dont know why it actually failed. THAT could be a major issue.
Also, be persistent or they will keep ignoring you.

 

Honestly after this and the experience I may be back in a ram. Truth be told I like the body style and the interior of the ford much better. But the Cummins is pretty hard to beat and I have never had a warranty issue on one. All of my rams but one were 6.7 HO with the Aisin trans. The 68rfe is far from perfect but I never had an issue with one in Florida. Up here in the mountains I can see a possible issue with the 68rfe trans but the Aisin I don’t think would be a problem.

 

No argument here, Cummins is a solid platform.
I just hate the truck they wrap it in

I wouldnt blame you one bit for walking away from this truck.

 

I have a 2015 6.7 in a F-250 with 192K on it. Used for a daily driver with some heavier towing. Had the turbo intake boot blow off on a Sunday night while towing an enclosed equipment trailer at about 7500 lbs. Re-attached the hose and Was able to drive it slow, and make it back to base. Replaced the silicone hose and installed new clamps [damaged when blow off occurred]. No other problems, that incident happened with about 130, 000 miles.

 

@Highway Drifter , first off welcome... second this is what I suspect happened to OP but he is at the mercy of the dealership.

 

My 2011 F350 with 200k hasn’t had a turbo problem yet and it’s the most problematic turbo Ford has ever installed to a Super Duty. Hoping your problem was just a fluke and they’ll get you back on the road ASAP. I’m the same as Heavy_GD… I love the Cummins but the truck falls apart around it so quickly. Not to mention how in the past year I’ve put 45k driving up and down the east coast and the vast majority of trucks I see pulled over are Rams with the Cummins. So it scares me to sell my truck for something newer. The build quality over the past 10 years has incredibly decreased of both Ram and Fords which has left me looking at GMC Sierras as of lately.

 

Update. Still no word on the repair or seeing the turbo. I was called as there was now an axle recall on the truck, left rear axle shaft. The dealer stated there was not a real timeline yet for repair but possibly January or February.

They actually stepped up now that they had the truck for three weeks and helped to find me a new truck because every one of their new trucks on the lot were affected by the recall and they could not sell me one. Took three days to find one two states away that was not affected and a dealer that would let one go. I ended up back in a shortbed which I’m not excited about but it is a 250 with the max tow, tow technology, 5th wheel prep and high capacity payload, essentially a F350 badged as a 250 and the dealer made it right with me money wise. Also Putting in the spray in liner, and adding leather as we could not find a lariat. Just a xlt premium with black appearance package. Iconic silver.

All in all I’m happy and wish I could comment more. I asked the service tech to still get me pics and I will upload them if he does.

 

Good to hear they put you in a new truck. My guess is they fix your old truck and throw it on the used lot for the same amount (or more) you paid and never tell the new owners a thing about the issue. It’s a sad world we live in today. Parts are junk, build quality is horrid, and it’s all covered up by dealers who are trying to turn record profits in the second worst economy this country has ever experienced.

 

I have a 2023 f250 6.7 currently with 20k miles and it had the same rear axel recall. I also had noticed a whining noise that appeared to be coming from the turbo. Just received the call from the dealership and they confirmed that the bearings within the turbo are worn and they are going to replace the turbo. Supposedly 5 weeks out for the part.

 

Yeap. I’m over Ford’s piss poor quality. I wish Nissan or Toyota would get into the light/medium dually market. They’d put the Big Three outta business.

 

Oh those Goddamn dealerships and their inept shady technicians!!! Product quality, part supply issues and technical support problems are probably our fault too.

BTW - "buy-back" trucks which Ford Motor Company owns at that point go directly back to Ford to repair and processing before being resold. I don't see an issue with that honestly. I mean, it's not like the guy knew the truck had a problem, cleared the codes and turned off the CEL in the parking lot before trading it in... screwing the dealer and or the next owner. Noooooo, THAT never happens nor is it ever suggested in these forums for that matter.

 

Oh those Goddamn dealerships and their inept shady technicians!!! Product quality, part supply issues and technical support problems are probably our fault too.

BTW - "buy-back" trucks which Ford Motor Company owns at that point go directly back to Ford to repair and processing before being resold. I don't see an issue with that honestly. I mean, it's not like the guy knew the truck had a problem, cleared the codes and turned off the CEL in the parking lot before trading it in... screwing the dealer and or the next owner. Noooooo, THAT never happens nor is it ever suggested in these forums for that matter.

You’ve got to be a woman because only they can make such an issue all about themselves.

The problem is Ford knows the overall issues affecting the Super Duty and refuse to address them (see my post above). It’s not at the dealership level although the dealership level has a laundry list of issues separate from that of the corporate Penny pinchers who buy cheap sh!t then charge a $60,000 profit per truck sold.

 

Yeah... that's why you should be checking every couple weeks at minimum. Manuals say once a week with regular use. That's definetly not good.

 

I guess that really depends on the dealer. I know with us, we can be pretty flexible with rates and parts mark up. Especially if the vehicle was purchased through us.
Dealerships incur a lot of overhead cost. If you take your vehicle to a private shop that has the most up to date diagnostic and repair equipment, I can just about guarantee the rates will be comparable.

Thing I've found with diesel customers that differs from the typical automotive customer is that most won't reel at higher rates so long as they feel assured that their truck is being worked on by someone who a) knows these trucks well, b) is honest, and c) actually gives a damn.

Someone driving a focus from a to b breaks down, it's an inconvenience. Someone driving a truck towing a trailer loaded with equipment on route to a site breaks down, that's a nightmare.
If you can provide that assurance to the best of your ability, they'll pay. Dealer or private.