I think I would contact the manufacturer, and let them know. There is a certian amount of liability behind those type of products(like office chairs), especially if you are hurt. You might check the weight rating before contacting them though.

 

wow - you don't expect something like that to just snap off! I'd definately see what you cna get worked out on those~!

 

definately see about replace or refund

 

Is there a weight limit on them?

 

we carry Carr and bully...carr all the way. you get what you pay for.

 

A couple of years ago I worked for a company in the parts business and tried getting ahold of them for other reasons and never had any luck. Thier customer service is pretty much non-existant. I don't have any of the paper work from them and I couldn't find anything online in regards to a weight limit. There is nothing on the box either as I went to a place that carried thier stuff. I wouldn't want replacements as I wouldn't trust them. I ordered the Carr steps and should have them next week.

Other than a cut/bruise on my knee and a torn pair of dress pants I'm fine. Hopefully anyone else doesn't make the mistake of buying the Bully steps.

Bill

 

Can you take 'em back for a refund?

 

No they were bought from a company on ebay.

Bill

 

good info I will stay clear of them

 

I had pretty good luck with bully customer service on their talgate lock. you might want to check them out. If you want PM me and i will see what i can do

 

your are very very lucky your back/neck/nee's are ok only takes one dum thing like that to be a life time problem

 

Damn man I would call thme and tell them you almost broke your neck getting into your truck and that your back hurt.... then as for a refund.

 

Good Thing our a cool dude. cause that has lawsuit writtenall overit byy todays standards. But I would contact them and maybe they can help ya.

 

I got ahold of an email address and sent them a letter along with some pictures to see what they might offer me. I'd be perfectly happy with a simple refund if I could get one.

On a side note my new steps are holding up just fine.

Bill