Thats why you contact a third party and not the tuner themselves. They've all got 3million jackasses from the 3,000 different powerstroke forums trying to call them all day long, every day.
I ordered my beans chip thru Jake @ whites diesel performance in florida. MY order was delayed a week due to beans live tuning @ his shop, so jon made my chip up right after the live tune session.
Call Cary at CT_Performance. He sells TW and is always avalible for any questions and sales. Awesome gentelmen. Go to the search bar above and type in CT_Performance.BTW his turn around is something like 3 days on a reburn.
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