You have a very intimate and in depth knowledge of Ford’s Engineering Department’s design intent. You must have spent time with them (or be one of them) to get that level of knowledge. I myself had the opportunity a few years ago to design some components for the production line at the Dearborn plant (paint booth stuff). I remember sitting in the Engineering office in Dearborn on several occasions as we worked through the development process. As an R&D engineer myself with a Master's degree and multiple patents worldwide spanning 20+ years in the manufacturing industry, I have high respect for them and their capabilities.
It’s quite obvious you take sincere offense to my post. Unfortunately you completely missed the entire point of my frustration. The issues with the truck are not the problem – it’s the response I got from Ford CS on multiple occasions about the issues that are the problem.
Everyone on this thread has referred me to Ford’s CS. This caused me to realize I had not indicated the fact I have been dealing with them for the past six months on these issues – hence my frustration. Maybe the other guys have had good CS reps, maybe they have a better way to persuade their case than I, who knows…. in the end, Ford lost a loyal customer as a result of their CS actions (not the truck). With that, don’t carry the weight of this dude, it’s my burden and I’ve let go of it – it’s just money and a heap of inconvenience that is now in the past and further something I don’t expect to see again.
Oh, and by the way, all the repairs were made by Ford dealerships (two different locations in the Memphis area) both indicated all computer upgrades were completed prior to any of these problems. Also the fuel problem was the first thing the service department investigated, but was deemed not the culprit. As for the costs associated, I cannot argue beyond reading what is on the Ford Authorized Service Department printed receipts. Two of the breakdowns happened while pulling a trailer over 50 miles miles away from a repair shop so you can imagine the towing bills I had to pay beyond the cost of the repairs.
There were several other problems with the truck that had to be repaired (i.e. sunroof track, leaking fuel line, electrical issues, etc) but lets not get caught up in that. Funny, one of the service managers at the dealership felt so bad about the issues and the amount of money/time I spent there, he offered me a free rental car for use while my truck was in the shop.
As a side note - be careful not to indirectly call someone a liar when you respond as such (item 5). It completely dilutes the respect for your opinion in the technical world.
Take care.
The offense as you put it or in my words, issue I take with your post are as follows. First time posters coming onto a forum to "vent" if you will their problems and with that, you didn't give us all the facts.
Your post is mainly a "I've had so many issues, Ford sucks...." type of post. Instead of someone who has joined a forum to learn about the vehicles and try to help others as much as others help them (I have learned A LOT on this forum from others and I try to give back just as much), you join and your first post is what you posted.
You talk about this $800 bill for an EGT sensor that not only A) costs under $200 at full retail price plus 1 hour labor - so I doubt that charge for that repair) and B) Ford had a recall issued for this exact issue that prevents a shutdown from happening and C) has offered to reimburse all customers up till I believe Nov 15th 2015 by submitting the bill to corporate OR returning back to the repair dealership for a refund. This takes care of this issue for you as well as prevents it from happening again.
Failures/Breakdowns do happen outside of warranty and the warranty is black and white. Ford owes a customer nothing out of warranty but that has not been MY experience and many others. Ford CS on the forums has been more helpful then not in regards to repairs and customer issues.
You come on here and post incorrect info regarding the fuel pump (it happens so much that Ford created the kit which is not why they created it. As I said, they created it for simplicity. Unfortunately when a fuel pump grenades the following needs to be replaced as their can be internal damage to these parts and if you don't replace them, you can grenade another pump as debris continue to circulate:
High pressure fuel injection pump
8 fuel injectors w/ IQA tags
Fuel injector lines and hold down bolts
Left and right side fuel rails
Fuel injector fuel return line assembly
Pump to fuel rail supply line assembly
HP pump supply and return line assembly
So instead of ordering 14 parts/numbers, 1 number orders it all. On top of that, the kit is far cheaper (don't understand why) then ordering all the parts separately by a few thousand dollars.
I don't see why Ford should admit to an issue that I feel they generally don't have. A sensitive system for water, absolutely and they could improve on the safeguards for that. But that is not what you said was the problem.. they said fuel wasn't an issue and therefore you say the pump just fell apart. This is not a common problem.. it is usually water induced which requires the dealer to inspect the fuel system for signs of rust and that is what more people have been having.
So do I take offense to your post, no I don't. I have complained about Ford in the past as well about things that I feel shouldn't be happening and they do. But one must look at the big picture and the reality is with over 1 million of these motors out there, the majority of them do not have major issues if issues at all. There are MANY satisfied customers out there. It is in which you came on here to just rant about your issue as your first post and post incorrect information (intentional or unintentional, we are still responsible for what each of us posts).
If purchased new, you also had the option to purchase an extended warranty on the truck. One can make the statement that 'you shouldn't have to buy an extended warranty" but as said in the past, things break and it's on the owner on whether they want to gamble it will happen to them or not. Unfortunately, you are one that lost in that decision.
YOMV
