Is the audio inoperative at all times or just when connecting your phone?
Only with the phone Bluetooth. Radio is fine. I tried another phone and it was the same problemIs the audio inoperative at all times or just when connecting your phone?
Just Bluetooth, I have android so I can't connect via USB and the new phones don't have the old style audio jackBluetooth or the audio input jack?
Gotcha, I'll have to get my computer and check that out. Thanks for the info!Had to ask - you never know what people are using. LOL!
Probably the best way to start is find a scan tool like the Ford IDS or FORScan - you will need to run a network test and self-tests on the ACM (audio control module) and the APIM (accessory protocol interface module a.k.a SYNC module). From your description the failure sounds like an electrical component failed or there is a wiring concern hence the buzz buzz crackle crackle. If you can pair the phone with the ruck successfully then the antenna is probably ok. APIMs have always been a high failure rate module... I doubt in this case a reset or software update is going to correct your problem.