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I got a coupon the other day in the mail for an oil/filter change, tire rotation, check and top off all fluids, 107 point inspection, and some other small stuff from the dealer, so i called and tried to make an appointment and took her in last night dropped it off..
First off, I hate taking my truck to the dealer, they always seem to find something they think is wrong that doesn't really need attention just to get some $$ out of you. So big mistake by taking it there in the evening because the service writer there in the evening doesn't know his A$$ from a hole in the ground. All the diesel guys and the regular service writer all leave @ 3PM. The first words out of his mouth, "Do you have an appointment?" not even a hello how are you, how can i help you.. zippy.. so that made me kinda angry. I told him i called earlier to make an appt and the guy i talked to just said bring it by. He rolls his eyes and says "OK, No Appointment" and writes that down on the paper as if it was a bad thing. I told him specifically about the DPF delete and tuner and make sure they don't try to reflash my PCM/TCM. He looked at me with blank stare and proceeded to say, i have no idea what you mean. he was being a dbag at this point. and i told him not to replace my drain plug, i have a fumoto valve in place. and he plays dumb on that one too.. at this point i'm getting frustrated and i've only been there 5 mins.
So they call me this morning, the legit service writer this time, finally someone who knows what they're doing.. and he starts recommending all these different things i should have done to my truck.. for the tune of $800.
Here is what he recommended: Tranny service, includes flush and refill, Injector service ( I dont even know what they do on that?) and power steering fluid flush and refill.
I tell them to go ahead and to the tranny flush.. its prob never been done, he said the fluid was darker than normal.
so after the $89 oil change and tranny service, the total is just over $300
My question to you guys.. have you ever done the injector service? what is involved? does it really help? i run power service every other tank and drain my water separator once a month.. and same goes for power steering fluid.. i cant recall ever getting that done on any of my vehicles. even with the 37's while moving slowly, i can turn my wheel from lock to lock with 1 finger. any of you guys recommend it?
next time i will be going to the other dealer a little bit further down the road.. this one i've been going to does good quality work, but they are just horrible with customer service.
First off, I hate taking my truck to the dealer, they always seem to find something they think is wrong that doesn't really need attention just to get some $$ out of you. So big mistake by taking it there in the evening because the service writer there in the evening doesn't know his A$$ from a hole in the ground. All the diesel guys and the regular service writer all leave @ 3PM. The first words out of his mouth, "Do you have an appointment?" not even a hello how are you, how can i help you.. zippy.. so that made me kinda angry. I told him i called earlier to make an appt and the guy i talked to just said bring it by. He rolls his eyes and says "OK, No Appointment" and writes that down on the paper as if it was a bad thing. I told him specifically about the DPF delete and tuner and make sure they don't try to reflash my PCM/TCM. He looked at me with blank stare and proceeded to say, i have no idea what you mean. he was being a dbag at this point. and i told him not to replace my drain plug, i have a fumoto valve in place. and he plays dumb on that one too.. at this point i'm getting frustrated and i've only been there 5 mins.
So they call me this morning, the legit service writer this time, finally someone who knows what they're doing.. and he starts recommending all these different things i should have done to my truck.. for the tune of $800.
Here is what he recommended: Tranny service, includes flush and refill, Injector service ( I dont even know what they do on that?) and power steering fluid flush and refill.
I tell them to go ahead and to the tranny flush.. its prob never been done, he said the fluid was darker than normal.
so after the $89 oil change and tranny service, the total is just over $300
My question to you guys.. have you ever done the injector service? what is involved? does it really help? i run power service every other tank and drain my water separator once a month.. and same goes for power steering fluid.. i cant recall ever getting that done on any of my vehicles. even with the 37's while moving slowly, i can turn my wheel from lock to lock with 1 finger. any of you guys recommend it?
next time i will be going to the other dealer a little bit further down the road.. this one i've been going to does good quality work, but they are just horrible with customer service.
