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Discussion Starter #1
i got my DD and got all my strategy codes etc...i emailed rudys with all my info and im faxing my waiver tom to spartan...was i suppose to email all my info to rudys or spartan....sorry i know yall have prob answered this a thousand times
 

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When I ordered my Spartan from a 3rd party vendor I sent all my info directly to Spartan including the Vendor name and invoice number. But you will probably be ok with the way you did it. I'm sure Rudy will take care of getting the info to Spartan.
 

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Discussion Starter #3
see im going to call them tom to make sure, but that was another thing i was searching all over for a invoice number but couldnt find one i ordered over the phone and they didnt have a invoice num in the box sooo i duno, other then that i think i did it right, i have to say im pretty good with comp but this threw me a curve ball, not saying its a bad way of doing it just kinda tough for a first timer/ first time diesel owner too ha
 

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You are suppose to get a user name and password of the web site. After that you have to edit/update your profile and enter all the info about your truck. Then go to tune request and request your tunes, then submit at the bottom of the page. Remember, they will not start working on your tunes till everything has been completed to include the disclaimer....
 

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I was in the same boat. I e-mailed my vendor for the invoice number to give to Spartan.
 

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There ya go Jeff. Listen to Mick. He is the Spartan guru on the .org. He's given me boatloads of great information, as well as assisting in getting me set up on Spartans website.
 

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Discussion Starter #7
see thats the thing i got on the spartan website and it wont let me make a damn user name and password...so i figured i had to email my vendor the user name and password i wanted with my other info ..or do i need to email spartan to tell them what user name and password i want,,,or am i just doing it wrong on there website haha
 

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That's because the vendor that you purchased it from didn't do what he should have done... You could have already set up everything on the web site if he requested a user name and a password for you the day he sold you the tuner!!!!!!

When he sold you the unit, he should have gotten a user name and a password that you wanted to use. With that info, your name, email address and DashDAQ serial number all he has to do is send it to Spartan, requesting the info for you to log in. Spartan then sends you an email with instructions on what you need to do and process is then completed!!!!!!!!!!!!
 

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Discussion Starter #9
yikkkesss...thats good to know lol well im going to call him tom, im good with waiting i still have 9 more finger nails to chew off so its all good for now till tom morning haha
 

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Send me an email with you DashDAQ serial #, name first/last, user name requested, and password to:

[email protected]

I'll forward it to Donna. At least that way you won't be waiting to get set up on the web site. Hopefully he already did this, but who knows.......
 

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Mick is getting on that as$!!!! Settle down old timer
 

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Discussion Starter #12
just emailed you about what i did....and my info anything else email me back of pm me..thanks mick i appreciate all your help
 

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You'll think old timer next time you call you young punk!!!!!!
 

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just emailed you about what i did....and my info anything else email me back of pm me..thanks mick i appreciate all your help
Just got it. Will forward it to Donna so she can get you set up on the forum...
 

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You'll think old timer next time you call you young punk!!!!!!
:hehe: You know I'm just messing with you Mick. Your rant about this vendor got me laughing though :rofl:
 

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Discussion Starter #16
thanks man, i didnt know what to do so i sent rudys an email first cause i thought i was suppose to then i read the forums and seemed like i was suppose to send it to spartan so i did that, now i just sent one to u, lol i have emails to freaking everybody haha thanks for the help tho man

geeez this website is GREATTTTT
 

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Just don't listen to 08stroker250. He's a young kid!!!! Hell, you probably are too...... Email sent....
 

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Just don't listen to 08stroker250. He's a young kid!!!! Hell, you probably are too...... Email sent....
Wow!! Thanks for the kind words Mick :hehe:
 

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Discussion Starter #19
08stroker250 nah i dont listen to him just like his vids on youtube..( lol just joking man you give good info yourself)...yea im a young one too sorry man thanks for the help tho ha you've done to much feel like i owe ya a round ha
 

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That's because the vendor that you purchased it from didn't do what he should have done... You could have already set up everything on the web site if he requested a user name and a password for you the day he sold you the tuner!!!!!!

When he sold you the unit, he should have gotten a user name and a password that you wanted to use. With that info, your name, email address and DashDAQ serial number all he has to do is send it to Spartan, requesting the info for you to log in. Spartan then sends you an email with instructions on what you need to do and process is then completed!!!!!!!!!!!!
Actually that is the way that we do it since the tune request process changes monthly. Customer emails us all of their trucks info so we can verify along with user name and password once they get the Spartan tuner. We then forward the info to Donna so she can set them up with an account on the Spartan website. It would be a lot easier if the tune request process was not always changing...If everyone from Spartan was in the same location they would know how we do the tune request process.
 
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