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Discussion Starter #1
The other day I went to shuffle some tunes around on my chip, and when I plugged the burner into my laptop, a box popped up and told me that I needed to go to the website and download something? I went to the PHP website and looked around, and posted something on their forum. Has anyone else had this issue? or is this a result of me not using my FU often enough and I essentially timed out.....?

Jim
 

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Discussion Starter #2
In the case that anyone else runs into this I just wanted folks to know that I just needed to download an upgrade to the program.

I sent an Email to bill and within 20mins, I had a Email from bill with the link I needed and I have also been contacted by one other person at PHP trying to help. With all of the BS I have seen PHP catching here on this sight I wanted to get on here and give them some props for taking care of me, and being on the ball.

Jim
 

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Good to hear something positive. Most only post their complaints.
 

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Discussion Starter #4
Good to hear something positive. Most only post their complaints.
I have never had anything but positive experiences from PHP. With all of the negetive feed back they have had here lately I felt obligated to pass on something positive.

Jim
 

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What negative things have been going around? I know the owners have had some personal health problems so customer service might have been effected, but was there something else?
 

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Discussion Starter #6
Nope just several people on her pissing and moaning cause they didn't get the response they wanted when they called there...... same old story.... just a world built on instant gratification.

Jim
 

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We all know it was more involved than that
but they came on and smoothed things over and promised to work on a resolve
 

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Bill and his wife Corey are super nice people and yes sometimes their service is a little slow but it is due to health problems.
 
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