nothing against them i understand they are busy after 3 days no tunes ok why not just a quick call asking when i might see them im a pretty easy going guy. But when i called there service was crap so i said screw it i left it at that its been over a week still no tune i really couldnt care if i got it or not. Hope you guys get better service then i recieved or if someone from truck source sees this feel free to pm me
How to contact Truck Source Diesel?
So I just tried to send an email to the address listed on their website, [email protected]. My email got bounced back to me a minute later saying that the email address doesn't exist.
I know they have a phone number listed, but they're in Texas and I'm in Edmonton, Canada. So the long distance on my cell will be awful no matter whether I'm making or receiving the call.
Anyone have their current email address? Or know of an alternate way to contact them?
I know they have a phone number listed, but they're in Texas and I'm in Edmonton, Canada. So the long distance on my cell will be awful no matter whether I'm making or receiving the call.
Anyone have their current email address? Or know of an alternate way to contact them?
21 - 40 of 44 Posts
I bought a SCT tuner from them months ago and was wanting to get some custom tunes for it as well. I was told that they would get back with me when he got back into the shop. I suppose my number was lost because I never received a call back from them to schedule a time to come in and get the tunes for it. To date that is my only experience with them. I hope when the time comes to do my head studs that the service is 10x better.
I agree with the last couple posts. I've heard nothing but great things about their tunes. But almost nothing but awful things about their customer service. TSD is a business. Businesses rely on customers. If you treat your customers like crap, you won't get business.
I did receive an email reply from Chris today about an hour ago. He seemed polite about everything and explained a few things. I guess we'll see what happens now that I've directly asked for a tune.
I did receive an email reply from Chris today about an hour ago. He seemed polite about everything and explained a few things. I guess we'll see what happens now that I've directly asked for a tune.
While I agree with you to a point, Unfortunately every company has some joe shmoe picking up a phone. You should also take note of how hard good help is to find. Sometimes you have to go through a couple sub par to find a good one. I've had issues with even getting a message relayed to Chris, while a pain in the ***, its understandable. Just gotta keep trying. Its worth the wait, Chris is top notch.
I've had great luck with tsd, tunes quick and great service. I don't live in Edmonton but close enough. You need a better phone plan.
Btw I had some tunes from another company, initial tunes took about 3 months, did not work properly then after a year of trying to get functioning tune files I was given my money back.
Im not sure what time frame most expect for tunes, I think Chris was a few days, but I still would not be upset even if it were a few weeks.
Btw I had some tunes from another company, initial tunes took about 3 months, did not work properly then after a year of trying to get functioning tune files I was given my money back.
Im not sure what time frame most expect for tunes, I think Chris was a few days, but I still would not be upset even if it were a few weeks.
Initial tunes took 3 months? Wow. That's ridiculous. I would ask for a refund after two weeks MAX.I've had great luck with tsd, tunes quick and great service. I don't live in Edmonton but close enough. You need a better phone plan.
Btw I had some tunes from another company, initial tunes took about 3 months, did not work properly then after a year of trying to get functioning tune files I was given my money back.
Im not sure what time frame most expect for tunes, I think Chris was a few days, but I still would not be upset even if it were a few weeks.
Vivian @ Quick Tricks should always get your tune within 24 hours. My tune took about 90 minutes. And I got her to tweak and adjust some things on it a week later, and that took about 2 hours.
Hey guys,
I appologize for the delays some of you are seeing. it really pains me to see complaints about this. When me and Chris A. started this business we did so on the basis of trying to provide the best customer service we could. This is helped us and unfortuneately now is hurting us. I do know it is an issue and am trying our best to find a resolution to it.
Let me try to explain. It may help understand a few things, and it may make some even more irritated but the truth is the truth.
We started as a local performance and repair shop. Installation of performance parts and actual diagnosis and repair has always been our priority and always will be. The tuning started as a way for us to tune our own trucks in house as we were never satisfied by anyones emailed tunes besides Vivians when she was at DJ's. when she retired or took a break we started to tune our own trucks and as word got out we started getting asked to email tunes. It has grown and grown and has got to the point where it is hard to keep up with. If someone becomes a customer of ours, they will receive attention before someone who is not a customer yet. This is the way weve always done it. weve corrected problems, warrantied parts, tweaked tunes for our current customers instead of taking the next order to make a few bucks. Its financially probably not the best idea out there but it is what we beleive in and what we are trying to stick to. I spend my day on the phones helping people with their builds, aftermarket offerings, taking tune orders, rewriting tunes that need tweaked, helping our guys in the back, and as late even driving our tow truck. By about 7 or 8 pm i usualy get to the point where i can start to work on the new tunes and i get out as many as i can before its time to head home and repeat the next day. A few days a week i have guys come in for live tuning or dyno runs by appointment as well. i do know im hard to get ahold of, but email to [email protected] is usualy the best way to get ahold of me. i return calls as fast as i can but there are only so many calls i can make in a day and still be able to turn out tunes and get done what we have to do in the shop. hopefully this explanation is not taken as some kind of an excuse, as there is no excuse. as i figure out a better system to help our tuning customers i hope it will ease everyones pain. the one thing i refuse to ever do is compromise the work that goes on in the shop. if it results in some unhappy internet customers, then its something ill have to deal with.
all of that being said, if anyone has any issue with their dealings with us, or is not getting contacted back in a reasonable amount of time, please email me, call, send a smoke signal, a telegram or whatever it takes. let me know what i need to do to make things right. if its in my capability to do it, i absolutely will. i take this business personally and it bugs me to no end to see threads like this. And to the moderators, if you need to edit or delete this post go right ahead. this is not an attempt to sell any product as i do not advertise on this forum. it is the only way i knew how to commicate with a few of our customers that are having a problem getting in contact with me.
Chris B.
TSD
I appologize for the delays some of you are seeing. it really pains me to see complaints about this. When me and Chris A. started this business we did so on the basis of trying to provide the best customer service we could. This is helped us and unfortuneately now is hurting us. I do know it is an issue and am trying our best to find a resolution to it.
Let me try to explain. It may help understand a few things, and it may make some even more irritated but the truth is the truth.
We started as a local performance and repair shop. Installation of performance parts and actual diagnosis and repair has always been our priority and always will be. The tuning started as a way for us to tune our own trucks in house as we were never satisfied by anyones emailed tunes besides Vivians when she was at DJ's. when she retired or took a break we started to tune our own trucks and as word got out we started getting asked to email tunes. It has grown and grown and has got to the point where it is hard to keep up with. If someone becomes a customer of ours, they will receive attention before someone who is not a customer yet. This is the way weve always done it. weve corrected problems, warrantied parts, tweaked tunes for our current customers instead of taking the next order to make a few bucks. Its financially probably not the best idea out there but it is what we beleive in and what we are trying to stick to. I spend my day on the phones helping people with their builds, aftermarket offerings, taking tune orders, rewriting tunes that need tweaked, helping our guys in the back, and as late even driving our tow truck. By about 7 or 8 pm i usualy get to the point where i can start to work on the new tunes and i get out as many as i can before its time to head home and repeat the next day. A few days a week i have guys come in for live tuning or dyno runs by appointment as well. i do know im hard to get ahold of, but email to [email protected] is usualy the best way to get ahold of me. i return calls as fast as i can but there are only so many calls i can make in a day and still be able to turn out tunes and get done what we have to do in the shop. hopefully this explanation is not taken as some kind of an excuse, as there is no excuse. as i figure out a better system to help our tuning customers i hope it will ease everyones pain. the one thing i refuse to ever do is compromise the work that goes on in the shop. if it results in some unhappy internet customers, then its something ill have to deal with.
all of that being said, if anyone has any issue with their dealings with us, or is not getting contacted back in a reasonable amount of time, please email me, call, send a smoke signal, a telegram or whatever it takes. let me know what i need to do to make things right. if its in my capability to do it, i absolutely will. i take this business personally and it bugs me to no end to see threads like this. And to the moderators, if you need to edit or delete this post go right ahead. this is not an attempt to sell any product as i do not advertise on this forum. it is the only way i knew how to commicate with a few of our customers that are having a problem getting in contact with me.
Chris B.
TSD
Thanks for replying and clarifying, now I understand and I think your right to take care of current customers first if it's not possible to handle everyone at once. I can't wait to get the SPD!
Thanks Chris.. I have always had good luck with your customer service.. And i understand you being busy, being that you have the best tunes for our 6.0s...
Man you have a lot on your plate lol.
Sent from my iPhone using Autoguide
Sent from my iPhone using Autoguide
Thanks you Chris for your pm and your call on the weekend I got the tune and love it. I apologize for some of the things I said I will be using you guys for more tunning Down the line keep up the hard work! It pays off in the end.
They did the studs and HG's on my truck they also got and installed BTS trans. First off they do very exceptional work, everything is done right. They even test drive your truck to make sure its right, I don't mean the little spin around the block test drive, they actually put miles on the truck making sure that it is right. After they done my BTS trans Chris B. actually rode with me to make sure that the tune was shifting right with the new trans. I have had some delays on getting tunes tweaked, but to Chris' defense it was part me going on vacation and also the fact that they where right in the middle of moving to the new shop. I understand why there was a delay there. If you have never been there then you cannot imagine all the trucks and parts they had at the old location. I really don't understand how they moved all of that stuff as fast as they did. I believe that their customer service is as good as it could be with the circumstances. Plus the phone is ALWAYS ringing there.
As far as Chris's timeliness it's on par with every other vender out there as far as im concerned Better! I placed an order for the SPD and it was emailed the next day! And let me tell ya ,guys this tune rips! thanks Chris, keep up the good work!
I can vouch for TSD, their customer service was excellent, and since having my work I have bugged Chris B to now end ab out all sorts of other things, and ALWAYS had a response. The tunes are badass as well, I love em!
When was that? I called and put in my order for the SPD for my stage 1on wednesday and haven't heard anything. I'm not mad by any means just curious. Last the I call for tune for my pmax I got it that day.As far as Chris's timeliness it's on par with every other vender out there as far as im concerned Better! I placed an order for the SPD and it was emailed the next day! And let me tell ya ,guys this tune rips! thanks Chris, keep up the good work!
I dont know about the rest of you guys, but i am in the situation that people are speaking of. I currently have an unresponded email that is sent into them.Hey guys,
I appologize for the delays some of you are seeing. it really pains me to see complaints about this. When me and Chris A. started this business we did so on the basis of trying to provide the best customer service we could. This is helped us and unfortuneately now is hurting us. I do know it is an issue and am trying our best to find a resolution to it.
Let me try to explain. It may help understand a few things, and it may make some even more irritated but the truth is the truth.
We started as a local performance and repair shop. Installation of performance parts and actual diagnosis and repair has always been our priority and always will be. The tuning started as a way for us to tune our own trucks in house as we were never satisfied by anyones emailed tunes besides Vivians when she was at DJ's. when she retired or took a break we started to tune our own trucks and as word got out we started getting asked to email tunes. It has grown and grown and has got to the point where it is hard to keep up with. If someone becomes a customer of ours, they will receive attention before someone who is not a customer yet. This is the way weve always done it. weve corrected problems, warrantied parts, tweaked tunes for our current customers instead of taking the next order to make a few bucks. Its financially probably not the best idea out there but it is what we beleive in and what we are trying to stick to. I spend my day on the phones helping people with their builds, aftermarket offerings, taking tune orders, rewriting tunes that need tweaked, helping our guys in the back, and as late even driving our tow truck. By about 7 or 8 pm i usualy get to the point where i can start to work on the new tunes and i get out as many as i can before its time to head home and repeat the next day. A few days a week i have guys come in for live tuning or dyno runs by appointment as well. i do know im hard to get ahold of, but email to [email protected] is usualy the best way to get ahold of me. i return calls as fast as i can but there are only so many calls i can make in a day and still be able to turn out tunes and get done what we have to do in the shop. hopefully this explanation is not taken as some kind of an excuse, as there is no excuse. as i figure out a better system to help our tuning customers i hope it will ease everyones pain. the one thing i refuse to ever do is compromise the work that goes on in the shop. if it results in some unhappy internet customers, then its something ill have to deal with.
all of that being said, if anyone has any issue with their dealings with us, or is not getting contacted back in a reasonable amount of time, please email me, call, send a smoke signal, a telegram or whatever it takes. let me know what i need to do to make things right. if its in my capability to do it, i absolutely will. i take this business personally and it bugs me to no end to see threads like this. And to the moderators, if you need to edit or delete this post go right ahead. this is not an attempt to sell any product as i do not advertise on this forum. it is the only way i knew how to commicate with a few of our customers that are having a problem getting in contact with me.
Chris B.
TSD
With that said, it takes a lot more for a person to admit there downfall and inform without the intentions of giving an excuse. They obviously care about their customers for the fact it is much easier to ignore it and not care. I respect them quite a lot for that.
Chris's tune are awesome. His customer service is awesome. I'm one of his customers and always will be. The guy is tuning no telling how many SD's out there and has customers all over the country.
Try to think about it this way guys, Chris is very busy because he is very good. He has a sh*tload of people wanting his tunes. If he wrote crappy tunes that no one wanted, I'm sure he could get right back with you considering he wouldn't have a lot going on.
I've spent the last several months testing the new MTW turbo's and Chris has been right there to help me out every step of the way. I've even sent several of my club members his way and NOT ONE has had anything except great things to say. Sometimes the "Best" comes with a wait and in this case it is well worth it.
Try to think about it this way guys, Chris is very busy because he is very good. He has a sh*tload of people wanting his tunes. If he wrote crappy tunes that no one wanted, I'm sure he could get right back with you considering he wouldn't have a lot going on.
I've spent the last several months testing the new MTW turbo's and Chris has been right there to help me out every step of the way. I've even sent several of my club members his way and NOT ONE has had anything except great things to say. Sometimes the "Best" comes with a wait and in this case it is well worth it.
For some reason i thought you were going down to Perry with the rest of the club??
Do you see any issue running the mild panty dropper on a non studded truck as a daily driven tune? Who else runs his tune in the club?
Do you see any issue running the mild panty dropper on a non studded truck as a daily driven tune? Who else runs his tune in the club?
The mild Panty Dropper would be fine, Michael (Sargar) is running the Super Panty Dropper on his TTY's with no issues. Michael, Bingo, Jesse, Steve, Wed, myself and a few others are running the TSD tunes. Every loves them and Chris has always taken care of our group as he does all of his customers.For some reason i thought you were going down to Perry with the rest of the club??
Do you see any issue running the mild panty dropper on a non studded truck as a daily driven tune? Who else runs his tune in the club?
Any questions you have just give him a call at the shop. He'll take the time to talk with you and understand exactly what you want, then give you a tune that you'll love. The time he takes with each customer is also why he's hard to get a hold of. If he just threw you a tune without taking the time to hear your concerns and requests, he could certainly get more done, but then his tunes wouldn't be as great as they are. He also listen's to customers feedback and tweaks their tunes to exactly what they want.
My wife is at that point in her pregnancy that she could go into labor any day. Her C-section is scheduled for next week, but if she does go into labor they have to rush her into surgery immediately, so I can't get that far from home right now. I would've loved to have gone. I'm really excited about the Lane Packing event in October. We'll be there for that with our 2.5yr old, but probably let the Max (the new baby) stay with Grandma. I'm really looking forward to meeting all the new guys. Sounds like the Buck-o-rama event was fun.For some reason i thought you were going down to Perry with the rest of the club??
21 - 40 of 44 Posts
- This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Ford Powerstroke Diesel Forum
A forum community dedicated to Ford F-series owners and enthusiasts with a Power Stroke diesel engine. Come join the discussion about performance, bulletproofing, modifications, classifieds, troubleshooting, maintenance, and more!
Full Forum Listing
Recommended Communities
