Chris is part owner of the business, and does all the tuning for them. 24 hours in a day for him isnt enough to get to everyone in such a timely manner. They also just completely moved house into a new shop just over a month ago, and Theyre still not 100% all set up, and working non stop. Chris is a great guy and treats his customers very well if you dont pester him. its well worth any wait even if its a week or two to get a tune from him, he is simply great at what he does.
FYI his e-mail inbox frequently fills up, and quick. If you're out of the country I highly suggest buying a phone card and make the phone call