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How to contact Truck Source Diesel?

8331 Views 43 Replies 20 Participants Last post by  Fox Hunt
So I just tried to send an email to the address listed on their website, [email protected]. My email got bounced back to me a minute later saying that the email address doesn't exist.
I know they have a phone number listed, but they're in Texas and I'm in Edmonton, Canada. So the long distance on my cell will be awful no matter whether I'm making or receiving the call.
Anyone have their current email address? Or know of an alternate way to contact them?
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Does anyone have Chris's direct email? I'm looking for some info on all the tunes he offers.

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call Chris B at the shop, much faster that way. There just arent enough hours in the day for them to get all the e-mails that bombard them.
I understand that calling would be the quickest. I've called some shops in the US before, from here in Canada. Last time, the call cost me $26. That's why I'm looking for an email address. The email address on their site doesn't exist, as I said in post #1.
Good luck getting in touch with them dude. When I got my SPD tune from them it took a solid week tryin to get the tune ordered and another week before i received it. I have sent two people there way and both people have got sick of trying to get in touch with Chris and went with other peoples tunes. It really sucks that they can't get their customer service up to par because they do have some great tunes.
Lol that doesn't sound promising. I already have the Looney tune from Vivian at Quick Tricks, but I've heard the SPD is way better in terms of power and shifts...which is obvs why I want to try it out.
Awesome, I'll give that email a try and see what happens!
Alright, just sent an email to that address. We'll see if they get back to me within 24h.
I agree with the last couple posts. I've heard nothing but great things about their tunes. But almost nothing but awful things about their customer service. TSD is a business. Businesses rely on customers. If you treat your customers like crap, you won't get business.

I did receive an email reply from Chris today about an hour ago. He seemed polite about everything and explained a few things. I guess we'll see what happens now that I've directly asked for a tune.
I've had great luck with tsd, tunes quick and great service. I don't live in Edmonton but close enough. You need a better phone plan.

Btw I had some tunes from another company, initial tunes took about 3 months, did not work properly then after a year of trying to get functioning tune files I was given my money back.

Im not sure what time frame most expect for tunes, I think Chris was a few days, but I still would not be upset even if it were a few weeks.
Initial tunes took 3 months? Wow. That's ridiculous. I would ask for a refund after two weeks MAX.

Vivian @ Quick Tricks should always get your tune within 24 hours. My tune took about 90 minutes. And I got her to tweak and adjust some things on it a week later, and that took about 2 hours.
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