what pizza pig said! our company is actually part of the new shop remodling and they have been running into a few email and phone problems. its worth the wait tho! with the time he spends on each tune for each customer it takes a while for him to get through all of them. on top of that dealing with customers and running a shop all in one day plus running earrins and what not it just gets hard to keep up no matter how many employees they keep hiring