Mine did the same exact thing, you should have a positive and negative tiny wires going to the bulb it self. Those are the high beam switches. I hooked up my kit and for some reason I had to do positive to the negative and negative to the positive and it worked. For some reason they got screwed up either color or wiring. Mine came from ddmtuning so not sure if yours are the same or not but that's what fixed mine. If the ends have male and female connectors so you can't switch them, before cutting the wires stick some extra wire in the connectors and test it before you go cutting the connectors off!