Yea... I also have a 2013 f-350 6.7 and mine went out this week. At the dealer now getting new heater, $800.00 + $200.00 for diagnostic test. Why doesn't Ford recognize the 2013 in the f350 category? Just my luck... doesn't make a whole lot of sense to me, guess I will keep my receipt in case they decide to refund down the road. Dealer said I'm the fifth one in two weeks to come in with this problem.I have a 2013 f350 mine just went out and the dealer said its not covered at this time . glad I just got done with the delete
The money isn't the big deal, it could be $12.50 and I probably would be as upset. Other than a recall, this is the first time this pickup has been in for warranty, and the 13 I had prior had never been in for warranty work. Ford gets by pretty cheap, because I don't break things. They could throw a guy a bone.It was either not a trend or a pattern they saw to justify the model years not included, or it's a different company that made the heater/sender for those years. I put my stuff back on to get a sticker and brought it in for the recall. Conveniently, they replaced the heater, but then said the pump was bad which I had to foot, and it was a lot more than the $400 you have to pay.
I have a 16 that I bought new that didn't received the extended warranty treatment from Ford. At around 80k my heater and sending unit went out. After speaking with Ford, they covered all but $432 of it for reasons that the customer service rep is unable to tell me. The other $432 is supposed to be covered by the dealer with loyalty cash that they receive. My only problem is the dealer that I bought this pickup from is no longer a Ford dealer.
I have a couple things that I have a problem with this. Why isn't the 16 warrantied like the first 5 years of this set up? Why is Ford not covering this all themselves and expect the dealer to pick up part of the tab?
This is Ford's 3rd strike with my family. My sister ordered a new fusion that was stuck in quarantine at ford for about 2 months before it was finally delivered and Ford promised to make things right for her and never came through. She then ordered a new 2017 F150 and when they received it the dealer had to replace the gauge cluster in a new pickup before it could be delivered. When they received it the moonroof track was bent and wouldn't allow the moonroof to open so her headliner had to be torn out of her brand new pickup. Ford again stated they would make things right for her and never did. Now, I feel I'm being hung out for that $400 from Ford. My immediate family has bought 6 new fords since 2012, it's starting to feel like Ford doesn't want to keep us in the family.
I'm not here trolling, but airing some frustration with Ford. I buy a new vehicle so I know I have a vehicle that I can count on to get from A to B when I need to get there and if I need it fixed I can take it in and get it fixed and covered under warranty. We have enough other things we have to wrench on. We use an 11 F250 on the farm that we bought used that has had the DEF heater and sender replaced with around 100k on it, my dad's 12 with 65k on it doesn't get driven in the winter, and my 16 has now had the heater and sending unit replaced. It's pretty disappointing there is a known problem and we get stuck paying for it.