Ford Powerstroke Diesel Forum banner

1 - 20 of 22 Posts

·
Registered
Joined
·
24 Posts
Discussion Starter · #1 ·
I have a question that maybe someone can answer for me. I purchased a fx 250 superduty about 8 months ago. Since then the truck has been in the shop now for a total of 40 days. 22 days for first repair of diesel leaking into the oil 5qts over full. second repair was for a bad turbo that has been in the shop now for two weeks. Both repairs required the cab to be completely removed to do the repairs. My service manager says that ford should buy the vehicle back period it qualifies. My ford customer relations lady says that she believes ford should replace the truck with a new superduty. I recieved a call today from her and she said she requested that ford do a buy back and put me in a new truck but she was turned down buy her boss? I asked what reason he gave for not replacing the truck which only has 8732 miles on it and she said he did not give her a reason. I asked her did it qualifiy for a buy back she said yes it does qualify with ease. I then asked her could I contact Randy her boss. She said she could not give out his number but she could see if he would be willing to speak with me or at least explaine why ford will not replace the vehicle. I said well can you a least give me his last name and again she said she was not able to give that info out. My question is have any of you guys ever run across this or do you know how to contact the so called ford district man? PS the service manager told me he would no longer trust any engine that had 5qts of diesel run for a couple thousand mile in it. thanks for any and all help.
 

·
duct tape & zip ties
Joined
·
10,761 Posts
Did you buy this truck new or used.

Here is your state lemon law.

Mississippi Lemon Law : 1-866-86-LEMON : Free MS Lemon Law Info and Help! Alex Simanovsky & Associates, LLC Mississippi lemon law information.

Here is who you should contact for legal assistance with the Lemon Law.

Mississippi Lemon Law : 1-866-86-LEMON : Free Mississippi Lemon Law Info and Help! Alex Simanovsky & Associates, LLC

By the way this is 100% free to you. I used lemon law lawyers against Chevy. In about 6 months later I got a full refund of my purchase and I bought my 2002 F-250.
 

·
Registered
Joined
·
1,086 Posts
well somebody should do something for you that is crap and i think somebody is getting scared or something if she wont give out the guys name i mean i understand privacy issues but they could at least get you an explination
 

·
Registered
Joined
·
2,129 Posts
get a lawyer, dont deal with ford. the lawyer has to be paid by ford when you win.
 

·
duct tape & zip ties
Joined
·
10,761 Posts
I bought the truck brand new only 10miles when I picked her up?
Use the links I gave you. It is 100% free it takes about 6 months until the case is resolved. But it costs you nothing and you keep driving the truck until the case is resolved.

I started my case against Chevy in Oct. 2001, In Feb 2002 I was contacted by my lawyer he told me to take my truck back to the dealer I bought it from. I took it there and they gave me a check from Chevy for 28,000 and I gave them the truck back.

The next day I went to my bank and cashed the check into my account. Right after that I went to the Ford Dealership two days later I picked up my 2002 F-250 Crew Cab 4x4 7.3L PSD. Been driving it ever since.

Oh when you go to see the lawyer take all repair order paper work you have about your truck. Also if the truck goes into the shop while the case is open send all that paper work to the lawyer so it can be added to the case.
 

·
Registered
Joined
·
2,709 Posts
get a lawyer, dont deal with ford. the lawyer has to be paid by ford when you win.
Contact better business bureau first, doesn't cost you anything, they have their own lawyers that fight for you until it's resolved. After that, if your still not satisfied, then contact a lawyer.
 

·
duct tape & zip ties
Joined
·
10,761 Posts
Contact better business bureau first, doesn't cost you anything, they have their own lawyers that fight for you until it's resolved. After that, if your still not satisfied, then contact a lawyer.
The links I provided and the information on the lemon law lawyers is the best way to go. I been through this already. The links I provided for lemon law lawyers work for the BBB. They don't cost you a dime, not even a penny. Just your time.
 

·
Registered
Joined
·
2,709 Posts
The links I provided and the information on the lemon law lawyers is the best way to go. I been through this already. The links I provided for lemon law lawyers work for the BBB. They don't cost you a dime, not even a penny. Just your time.
Cool, my brother just did the same thing through BBB, didn't cost him a dime, that's why I suggested it. Glad it worked out for you too. :)
 

·
Registered
Joined
·
68 Posts
I have bought new vehicals for 45 years and in that time I have had 3 returned and bought back, Ford and Jeep, under the lemon laws. Dealers DRAG their feet. Check your lemon law to make sure you qualify. If you do give the dealer 1 week to start the proceedings. If they don't hire an attorney and sue. The law WILL protect you here unlike other situations. You don't have to put up with all the dealer BS.
 

·
Registered
Joined
·
24 Posts
Discussion Starter · #15 ·
Thanks I just got in touch with the BBB and they are sending my packet out today. Will post what happens from here out.
 

·
Registered
Joined
·
204 Posts
I had an '06 250 bought back by ford. The buyback allowed me to purchase my current '08. I had front axle issues which couldn't be resolved after several attempts.... Ford engineers onsite couldn't figure it out blah blah blah.

Anyhow, my only thought here are that you need to be talking to someone else at the dealership. It shouldn't be a secret who owns / runs / manages the dealership. You should reach out and contact one of these people and explain your situation. Explain the problem you are having, explain the amount of time you have been without your vehicle, and explain how their employees (service manager and service relation person) both indicated that you would qualify for a buyback.

Your dealer does need to file a claim of sorts with Ford corporate and there is lots of paperwork, and technically ford corporate can deny the claim. However, your dealer won't know that until they attempt to file the paperwork :)

I was close to proceeding with lemon law arbitration, however the buyback program was easier and cheaper on me. Fortunately I had a dealership that was also willing to work with me.

I'm sure that the fact no one resorted to yelling and screaming also helped my cause, even though I came close a few times :)

Good luck!
 

·
Registered
Joined
·
301 Posts
Any luck yet?

737tdi
 

·
Other vehicle is an F250
Joined
·
18,320 Posts

·
Registered
Joined
·
24 Posts
Discussion Starter · #20 ·
UPDATE!!! UPDATE!!! FORD HAS AGREED TO REPLACE MY TRUCK!!! HURRAY I JUST WANTED TO SAY THANKS TO ALL YOU GUYS THAT GAVE ME ADVICE ON THIS. SO THANKS
 
1 - 20 of 22 Posts
Top