DO NOT DO BUSINESS with these clowns.
I ordered a few Carli parts and an ATS transmission pan back in February and was told the parts would be 3-4 weeks out as they had to be ordered.
Fast forward 4 months (yesterday) and all kinds of excuses later and the parts finally arrived - guess what?!?! the transmission pan was damaged (fin broke off). WOW! so I contact BIG DOG PERFORMANCE and ask if they even opened the box before forwarding to me - nope, why would they think to do that.
The best part is about two months in I asked for a refund as I would source the parts elsewhere. All of a sudden there was a 20% restocking fee... on parts they didn't even have. Must be nice to get 20% and not do anything.
Needless to say these guys are complete jackasses and don't respect a paying customer no sense of urgency or even an apology or a friggin hat (not that it would make a difference). Maybe if you walked into the shop with $100 bills falling out of your pocket they would pay attention.
OVERSELL AND UNDERDELIVER is a great business model.
I ordered a few Carli parts and an ATS transmission pan back in February and was told the parts would be 3-4 weeks out as they had to be ordered.
Fast forward 4 months (yesterday) and all kinds of excuses later and the parts finally arrived - guess what?!?! the transmission pan was damaged (fin broke off). WOW! so I contact BIG DOG PERFORMANCE and ask if they even opened the box before forwarding to me - nope, why would they think to do that.
The best part is about two months in I asked for a refund as I would source the parts elsewhere. All of a sudden there was a 20% restocking fee... on parts they didn't even have. Must be nice to get 20% and not do anything.
Needless to say these guys are complete jackasses and don't respect a paying customer no sense of urgency or even an apology or a friggin hat (not that it would make a difference). Maybe if you walked into the shop with $100 bills falling out of your pocket they would pay attention.
OVERSELL AND UNDERDELIVER is a great business model.