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BEWARE: North Texas Truck Stop

16048 Views 22 Replies 19 Participants Last post by  michaelbyoung
I just wanted to put a warning out there about this dealership.

I purchased my 05 Lariat from them in August 2010 on the recommendations of a couple of people online who said they were great. During my transaction, I thought they were great, too. Now, I'm finding out they are typical slimy used car dealers who will lie, cheat and steal to take your money.

Their eBay/online operation looks very professional and on the up and up which is important if you are buying a vehicle over the computer (which I did).

The truck I purchased looked immaculate from the pics. Spoke to Harvey Kirkland over there who assured me the truck was in beautiful shape both cosmetically and mechanically. Told me it was a cream puff in not so many words.

I knew with a 6.0, problems can arise, so Harvey recommended a warranty for $1400.00 to me that he claimed would cover "anything you could imagine". OK, I read the "warranty" and to me, it looked pretty relevant, and with my limited mechanical knowledge, looked like it would cover most normal repairs, like a factory warranty.

I also was leery of having the truck shipped, so Harvey recommended using this more expensive shipping company that was supposed to be great. Point to point pickup and delivery, fast transit time, no one handling the truck en route. No brokering.

Well, my truck was lost in transit for over 7 days. No one knew where it was or who had it. My truck was double brokered. My truck was DRIVEN to my house from God knows where by God knows who with an ABS lit on the dash that wasn't lit in the pictures I saw. The entire premise of why I paid EXTRA to use this "white glove" shipper went out the window. They didn't make good on any of the promises they made. I demanded a refund from North Texas Truck Stop before they paid the shipper and all I got was a runaround.

The truck showed up with a fifth wheel mount under a brand new bedliner that I couldn't see in the pics. I asked Harvey Kirkland specifically if it had a fifth wheel mount when I was looking at the truch and he said "No". LIAR.

Truck was delivered with $2000 of exhaust leak problems that were undisclosed, and, here's the kicker, NOT COVERED by the WARRANTY North Texas Truck Stop sold me. I asked them about the ABS light and they said something of the effect to "don't get all upset, it happens all the time and it's ONLY $500 to fix." Are you kidding me?

FYI, the warranty they sold me is C.A.R.S. Protection Plus. It's worthless. Now that I have it and have had every claim denied by them, I started doing research to find out that this warranty company is a complete sham. They have extremely vague coverage language that they always interpret to get out of paying a claim. And, if you have them dead to rights, they either demand the mechanic tear down the engine on your dime to find the "cause" of the problem (racking up big $$$) only to say. "OK, wait while we find a used part to put in there and we'll only pay for the installation of THAT part, not the parts around it." In other words, you could have a $4,000 repair bill only to get reimbursed $250.00. No joke.

I have filed a claim with PA Attorney General regarding the warranty. I want a refund since they have never paid a claim and never will and C.A.R.S. Plus Protection refuses to refund me any money. It's not even like they sold me a tangible item. They sold me a concept. A concept that is a scam on all fronts.

So, if you are looking to buy a truck or warranty, don't buy it from North Texas Truck Stop or C.A.R.S. Protection Plus
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I had a similar situation with Texas Auto Liquidators. Was lookinga at a G35 for my fiance, put a $500 deposit down on the car to hold it until I came out to look at it. I told them, and they agreed that it was acceptable, that if I found anything wrong with the car I would expect my deposit back. Year of the car and miles would put it inside factory warranty limits so I called a local dealership and asked about the car, at first they said it was still under warranty.....awesome!!! Then the tech says, "wait a minute........alright I am not suppose to tell you all of this but I am going to...." Turns out previous owner jacked up the multiple seals, gaskets and other componets putting an aftermarket super charger on it, tried to get it fixed under warranty, which was denied due to the after market charger, tech also said it was reccomended that the engine was replaced.

He gave me the dates and I looked at the carfax and the guy traded it in at a Mercedes or Audi dealership a week later. I called them (Texas Auto Liquidators) and told them thanks but unless they had proof issues were repaired then I wanted my money back. He (Scott or Brian) said nope, non-refundable deposit. I told him what we had agreed to and he got mad and confrontational with me. I asked to speak to a manager and he stated that one was not there so I asked him to have the manager call me back. Manager called me back the next day and said sorry but it was non-refundable.....I stated a verbal agreement is a binding contract and he told me I had no proof. I simply hung up then, no point in dealing with the jerk....I knew I wouldn't get anywhere.

I immediatly called my credit card and disputed the charge, got the $500 back a week later.

Thanks for the write up though, I almost bought a truck from them a couple months ago but decided not too and it was because of a write up I found on this forum. North texas truck stop has a great rating on ebay but if you really dig for ratings, (google/yahoo) they have some bad ones and one of the most common is that the pictures look great online but once seeing the truck in person the photos don't show any of the cosmetic issues. I guess the morale is don't buy a vehicle unless you or someone you trust has the chance to actually look at it/drive it.
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