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BEWARE: North Texas Truck Stop

16075 Views 22 Replies 19 Participants Last post by  michaelbyoung
I just wanted to put a warning out there about this dealership.

I purchased my 05 Lariat from them in August 2010 on the recommendations of a couple of people online who said they were great. During my transaction, I thought they were great, too. Now, I'm finding out they are typical slimy used car dealers who will lie, cheat and steal to take your money.

Their eBay/online operation looks very professional and on the up and up which is important if you are buying a vehicle over the computer (which I did).

The truck I purchased looked immaculate from the pics. Spoke to Harvey Kirkland over there who assured me the truck was in beautiful shape both cosmetically and mechanically. Told me it was a cream puff in not so many words.

I knew with a 6.0, problems can arise, so Harvey recommended a warranty for $1400.00 to me that he claimed would cover "anything you could imagine". OK, I read the "warranty" and to me, it looked pretty relevant, and with my limited mechanical knowledge, looked like it would cover most normal repairs, like a factory warranty.

I also was leery of having the truck shipped, so Harvey recommended using this more expensive shipping company that was supposed to be great. Point to point pickup and delivery, fast transit time, no one handling the truck en route. No brokering.

Well, my truck was lost in transit for over 7 days. No one knew where it was or who had it. My truck was double brokered. My truck was DRIVEN to my house from God knows where by God knows who with an ABS lit on the dash that wasn't lit in the pictures I saw. The entire premise of why I paid EXTRA to use this "white glove" shipper went out the window. They didn't make good on any of the promises they made. I demanded a refund from North Texas Truck Stop before they paid the shipper and all I got was a runaround.

The truck showed up with a fifth wheel mount under a brand new bedliner that I couldn't see in the pics. I asked Harvey Kirkland specifically if it had a fifth wheel mount when I was looking at the truch and he said "No". LIAR.

Truck was delivered with $2000 of exhaust leak problems that were undisclosed, and, here's the kicker, NOT COVERED by the WARRANTY North Texas Truck Stop sold me. I asked them about the ABS light and they said something of the effect to "don't get all upset, it happens all the time and it's ONLY $500 to fix." Are you kidding me?

FYI, the warranty they sold me is C.A.R.S. Protection Plus. It's worthless. Now that I have it and have had every claim denied by them, I started doing research to find out that this warranty company is a complete sham. They have extremely vague coverage language that they always interpret to get out of paying a claim. And, if you have them dead to rights, they either demand the mechanic tear down the engine on your dime to find the "cause" of the problem (racking up big $$$) only to say. "OK, wait while we find a used part to put in there and we'll only pay for the installation of THAT part, not the parts around it." In other words, you could have a $4,000 repair bill only to get reimbursed $250.00. No joke.

I have filed a claim with PA Attorney General regarding the warranty. I want a refund since they have never paid a claim and never will and C.A.R.S. Plus Protection refuses to refund me any money. It's not even like they sold me a tangible item. They sold me a concept. A concept that is a scam on all fronts.

So, if you are looking to buy a truck or warranty, don't buy it from North Texas Truck Stop or C.A.R.S. Protection Plus
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There is a little credibility at stake here claiming $2000 worth of exhaust issues. You can replace the entire exhaust system from the engine back for well under $1000.

Sorry you got burned with this one. I would have checked it out good on delivery and not accepted it with what you are claiming.
Come to Bergen County, NJ and I'll show you how it can be $2,000.00 real quick. Everything is expensive here. It went into the shop two separate times to fix this. If I blink, it costs me $500.00

I don't appreciate the comment about my credibility, either.:dunno:
Wow man, sounds like you got the short stick on that exchange. You can also get in touch with BBB and they can fight it for you. I know several people that have used them for getting repairs or refunds from dealers.
BBB is also a complete sham in case you didn't know.

Even though I have zero faith in the BBB, I did contact them and they refuse to even accept a claim against this company on my behalf.

Reason (BBB will not tell you this) is that C.A.R.S. pays a very hefty membership fee to BBB and the more a company pays, the higher their rating gets and the less complaints show.

BBB is currently under investigation for fraud, FYI:

'Pay For Play' Scandal Engulfs Better Business Bureau

And no...I don't see black helicopters following me. I am a contractor and know all too well about how the BBB extorts people because they constantly try to extort me into becoming a member.
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