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BEWARE: North Texas Truck Stop

16048 Views 22 Replies 19 Participants Last post by  michaelbyoung
I just wanted to put a warning out there about this dealership.

I purchased my 05 Lariat from them in August 2010 on the recommendations of a couple of people online who said they were great. During my transaction, I thought they were great, too. Now, I'm finding out they are typical slimy used car dealers who will lie, cheat and steal to take your money.

Their eBay/online operation looks very professional and on the up and up which is important if you are buying a vehicle over the computer (which I did).

The truck I purchased looked immaculate from the pics. Spoke to Harvey Kirkland over there who assured me the truck was in beautiful shape both cosmetically and mechanically. Told me it was a cream puff in not so many words.

I knew with a 6.0, problems can arise, so Harvey recommended a warranty for $1400.00 to me that he claimed would cover "anything you could imagine". OK, I read the "warranty" and to me, it looked pretty relevant, and with my limited mechanical knowledge, looked like it would cover most normal repairs, like a factory warranty.

I also was leery of having the truck shipped, so Harvey recommended using this more expensive shipping company that was supposed to be great. Point to point pickup and delivery, fast transit time, no one handling the truck en route. No brokering.

Well, my truck was lost in transit for over 7 days. No one knew where it was or who had it. My truck was double brokered. My truck was DRIVEN to my house from God knows where by God knows who with an ABS lit on the dash that wasn't lit in the pictures I saw. The entire premise of why I paid EXTRA to use this "white glove" shipper went out the window. They didn't make good on any of the promises they made. I demanded a refund from North Texas Truck Stop before they paid the shipper and all I got was a runaround.

The truck showed up with a fifth wheel mount under a brand new bedliner that I couldn't see in the pics. I asked Harvey Kirkland specifically if it had a fifth wheel mount when I was looking at the truch and he said "No". LIAR.

Truck was delivered with $2000 of exhaust leak problems that were undisclosed, and, here's the kicker, NOT COVERED by the WARRANTY North Texas Truck Stop sold me. I asked them about the ABS light and they said something of the effect to "don't get all upset, it happens all the time and it's ONLY $500 to fix." Are you kidding me?

FYI, the warranty they sold me is C.A.R.S. Protection Plus. It's worthless. Now that I have it and have had every claim denied by them, I started doing research to find out that this warranty company is a complete sham. They have extremely vague coverage language that they always interpret to get out of paying a claim. And, if you have them dead to rights, they either demand the mechanic tear down the engine on your dime to find the "cause" of the problem (racking up big $$$) only to say. "OK, wait while we find a used part to put in there and we'll only pay for the installation of THAT part, not the parts around it." In other words, you could have a $4,000 repair bill only to get reimbursed $250.00. No joke.

I have filed a claim with PA Attorney General regarding the warranty. I want a refund since they have never paid a claim and never will and C.A.R.S. Plus Protection refuses to refund me any money. It's not even like they sold me a tangible item. They sold me a concept. A concept that is a scam on all fronts.

So, if you are looking to buy a truck or warranty, don't buy it from North Texas Truck Stop or C.A.R.S. Protection Plus
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Visited NTTS to take a look at their inventory. Let's just say I would never consider buying from them. Every truck I looked at had issues, simple ones that they could easily fix. Asked them about the problems and they exclaimed, 'they are used trucks, any used truck will have problems'. This is an issue for me seeing as I have bought used trucks before and they had ZERO issues. Also, if they are willing to try and sell a truck with such obvious minor issues, what kind of major issues are they covering up and not willing to fix.
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