Joined
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124 Posts
This situation has really frustrated me.
I bought an airdog 2 unit from the online retailer Diesel Auto Power in August of 2009. I sent in the warranty card immediately after I received the pump. Now, three years later, the pump motor dies on me. It had been sounding funny since the last winter but I had checked it all out and everything appeared to be fine. I had replaced the filters around this time as well thinking some restriction in the filters may have been causing the pump to get noisy.
So the pump died this last weekend, and I go to contact Pureflow technologies (Josh Smith specifically) and he tells me they have no warranty paperwork for my serial number, they will not cover the pump, and he wants $219 for a new pump and tower assembly. This is inexcusable in my opinion. So a company can “lose your paperwork” whenever they want to not cover a warranty issue. This is the problem with forcing people to send in a registration card to activate the warranty….the company can then claim they never got it, or lost it when they don't want to cover warranty issues.
Along with this is the frustration that a pump like this only lasts three years and then dies, which is also inexcusable in my opinion. Anyone else had any experiences like this? I had bought the airdog because I thought they took care of their customers. This is obviously not the case.
Think there is any chance of taking the motor off and having it re-built? I don’t know a whole lot about these electric motors. Thanks for any and all input. Should have went with FASS or some other company.
-Nick D.
I bought an airdog 2 unit from the online retailer Diesel Auto Power in August of 2009. I sent in the warranty card immediately after I received the pump. Now, three years later, the pump motor dies on me. It had been sounding funny since the last winter but I had checked it all out and everything appeared to be fine. I had replaced the filters around this time as well thinking some restriction in the filters may have been causing the pump to get noisy.
So the pump died this last weekend, and I go to contact Pureflow technologies (Josh Smith specifically) and he tells me they have no warranty paperwork for my serial number, they will not cover the pump, and he wants $219 for a new pump and tower assembly. This is inexcusable in my opinion. So a company can “lose your paperwork” whenever they want to not cover a warranty issue. This is the problem with forcing people to send in a registration card to activate the warranty….the company can then claim they never got it, or lost it when they don't want to cover warranty issues.
Along with this is the frustration that a pump like this only lasts three years and then dies, which is also inexcusable in my opinion. Anyone else had any experiences like this? I had bought the airdog because I thought they took care of their customers. This is obviously not the case.
Think there is any chance of taking the motor off and having it re-built? I don’t know a whole lot about these electric motors. Thanks for any and all input. Should have went with FASS or some other company.
-Nick D.
