Cooper Tire Company issues - Page 3 - Ford Powerstroke Diesel Forum
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post #21 of 64 Old 03-20-2018, 09:39 AM
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Ahhhhhhhfirmative!

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Originally Posted by djmaguire View Post
So says the internet... ...and so it shall be.
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OK, thanks for the info. To show my ignorance, what is the problem with 3 nipples...
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post #22 of 64 Old 03-20-2018, 12:53 PM Thread Starter
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Well I just received a call from Cooper......by mistake. They are finally calling Ford to get an estimate for the wheel. I dont know whether to be happy or upset that they cant tell my info from Fords.......but hey, its still progress......

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post #23 of 64 Old 03-20-2018, 01:44 PM
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You should've said you *were* Ford and that the wheels list for $4800. ...each.
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post #24 of 64 Old 03-21-2018, 04:00 AM Thread Starter
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You should've said you *were* Ford and that the wheels list for $4800. ...each.
Yup......that would have been nice.....maybe this morning I'll be met with "Check is in the mail."

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post #25 of 64 Old 03-21-2018, 06:26 AM Thread Starter
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Finally the man who took my claim is in. I called him first thing this morning and heard the sigh in his voice when he answered the phone knowing it was me. Well, we are half a month in and they finally called Ford yesterday only to be sent an invoice $255.00 more expensive than what I was quoted. The claim with them does not cover that amount, so they are sending it to their insurance company. I got my hopes up and asked does that mean you are accepting liability to which he replied no. They were able to get the tire to seal. I mentioned, it may not be leaking, but with that much extra rubber, it is far from sealed and then we are adding a 7k lb truck on top of it not to mention the weight of my trailer that will put the seal and the sidewalls to the test. Anywho, I was informed that it will be at least another THREE WEEKS before they have a decision that in my mind should take no less than an hour, two at most, and a day on the ludicrous lazy side.

@Discount Tire Thank you for your help, but this company is far from you on CS.

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post #26 of 64 Old 03-21-2018, 06:30 AM
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what do they cover $ wise before going to insurance?

maybe cut a deal?

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post #27 of 64 Old 03-21-2018, 06:47 AM Thread Starter
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what do they cover $ wise before going to insurance?

maybe cut a deal?
I dont know. They knew the cost was 1250 minimum before this. The guy yesterday said it was the wrong type of claim and he would change it. Today I got told it would change again and now go to insurance. IDK what is wrong with these people. I got three shops saying that extra rubber will absolutely cause a seal problem, if not every time, than at least 1/100 times. Discount Tire has already sent me a replacement tire. This is just shoddy customer service. They know that is wayyyyy to much rubber left, but deny, deny, deny. They have put the blame on the install company saying they probably ripped the bead, except we have pictures that its not ripped, then they said it was Discount Tires problem as the tire is made for them and them alone. Basically every song and dance except we screwed up, let us make it right. Apparently they have a "forensics team" that still has to look at the tire. I imagine the qualifications for that was knowing the difference between a valve stem and a sidewall.
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post #28 of 64 Old 03-21-2018, 07:10 AM
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seems like a lot of drama just to lead you on for a month and finally tell you "sorry" your on your own


but would I be surprised? I know BFG paid a fender repair bill with no hassle and Toyo had every excuse in the book to deny the same type of claim



I wonder if there is just no firm policy for these types of claims ? if nothing else they should be expedited so you aren't waiting for the news


I hope it works out soon

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post #29 of 64 Old 03-21-2018, 07:11 AM
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Sounds pretty standard, deny deny deny, then make the process so difficult people wont deal with it.

Standard procedure, especially after a vacation.

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Quote:
Originally Posted by djmaguire View Post
So says the internet... ...and so it shall be.
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Originally Posted by G8orFord View Post
OK, thanks for the info. To show my ignorance, what is the problem with 3 nipples...
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post #30 of 64 Old 03-21-2018, 07:24 AM Thread Starter
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Sounds pretty standard, deny deny deny, then make the process so difficult people wont deal with it.

Standard procedure, especially after a vacation.
The problem is I am stubborn and patient......I will hold out for months to see them make it right.
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