Join Date: May 2017
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So another update on this....yesterday I get a call in the morning that my truck is ready! Engineers told them to drain the fuel system, replace the filters, and replace the low pressure fuel pump. I take the 2 hour trip there, hand em back the keys to the loaner, move my son's car seat and stuff back into the F-350 and drive off. No more than 1 mile down the road and I clearly still hear it. There's also still a noise coming from the rear that I don't like which I had told them about. A squeaking sound only at very low speeds in both reverse and forward when not on the brakes.
So I turn right around and bring it back. Had the advisor listen to them again and I thought he was going to pull the, "I don't hear it sir" card, but he immediately said, yea I hear em both...clearly very disappointed. He wanted me to speak with the tech working on the truck too who was a very nice guy. Tech said he's going to have to go back to engineering and tell them their solution did nothing. He said the truck wouldn't do it cold, but as the truck got hotter the noise got louder and louder. I said is there any possibility this is normal? He said no, not at all cause otherwise I would just walk you on to the lot and show you it's normal on another truck, but I can't do that. He also seems to be very concerned about the rear end noise.
I have been very very understanding right from the get go and have not harassed them at all over this as we all know you get more with honey than you do with vinegar. But at this point I brought up the question of "buy back" and the service advisor said to be honest sir that's where I'm starting to lean. I said it's nothing against you because you've kept in the loop at all times and he continues to apologize for all the inconvenience, etc. I said, but I've been driving the loaner for over 3 weeks, and the truck I bought for 1 week. He said, I would feel exactly like you do right now. So he said to give him Monday to talk with engineering and if they don't get anywhere he's going to advise sales that they need to buy the truck back it should have never been certified. I like the truck, but not enough that I'm willing to take on a potential problem truck. I guess I will see what Monday brings. Sorry for the long post, but that's where we're at with this saga haha!