Shaw Cable Customer Service Rant - Ford Powerstroke Diesel Forum
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post #1 of 3 Old 03-14-2012, 10:01 AM Thread Starter
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Shaw Cable Customer Service Rant

I apologies in advance for the off topic thread rant.

I just got off the phone with Shaw Cable again and I am speechless after being transfer 4 times... again! and waiting on hold for average 20 mins each time! Finally they cracked me and I got a little upset because this happens all the time I have to call them. The rep told me "it was customers like me that cause the delays" and hung up on me?? this is my Shaw Business Account Rep??

I filled out a customer service survey that e-mailed me a generic response stating that if i needed "Immediate Service" to call 1-888-472-2222 which I called just to see what would happen... it directed back to the general number that I original called that caused me 4 hold times at 20mins each :rof

Anyway while I was on hold I found THIS DEDICATED THREAD TO SHAW'S HORRIBLE CUSTOMER SERVICE and felt the need to promote it

Dave (firm believer of customer service)
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post #2 of 3 Old 03-14-2012, 09:56 PM
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sounds like we should route are exhaust into their building and roll a little coal.
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post #3 of 3 Old 03-17-2012, 09:16 PM
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I got my last bill in the mail, I guess our "promotion" ended and now we are at full price.

$140...... $140 per month for internet and cable, no HD, no pvr just digital cable and "high speed internet"......Is that not absurd?!?!? I called and got my cable cut down to the bare min and internet on lowest still at $96 per month...

My ****ing gas bill over two months is less than that and im in the north!!

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