9 reviews・6 photos
★★★★★ a month ago
hello everyone my name is Richard I bought a truck off this dealer its been nothing but a headache they lie and they don't service there trucks 1 year later truck needed new motor called to trade it in every truck I asked for it had 20-50k in damages I don't get it they say we only sell high quality trucks so why is it every truck has a problem then they put price and then tell you different price so please be careful your better off going to a quality dealer I bought a warranty that I couldn't even use I called for a 2016 dodge ram they told me no good needs 20k worth of work is that all you sell is junk never again and I will put it on my business Facebook page with over 59k friends and members to make sure they don't deal with them sorry when you scam someone they have to tell others
Response from the owner a month ago
Richard did buy a 550 dump truck in July 2017 with 80,400 miles on it .
In August of 2018 he wrote a review and our office reached out to him in reference to his concerns . Richard stated that his truck was running poorly and needed head gaskets and that he was unhappy .
The vehicle was towed to our shop in August of 2018 so we could properly diagnose the problem . The truck had 102,600 miles on it . Upon diagnosis we found a new “EGR DELETE KIT “ installed on the engine . Customer stated he knew nothing about the “EGR DELETE KIT “
We used a factory Ford scan tool to perform power balance/relative compression test to confirm cylinder 8 was weak . When the cylinder head was removed we found a small bolt stuck in the top of the piston, which cracked the piston and scored the cylinder wall .
When we told Richard that someone had installed an “EGR DELETE KIT” and ruined the motor , he quickly changed his story , admitting he had paid another shop to do the work and supplied the receipt ! Upon further inspection of the receipt/invoice it showed “customer supplied EGR DELETE KIT “ which Richard denied knowing about ! He then began bemoaning the shop he had conveniently forgotten that he had hired to work on his truck only 100 miles previous to towing it to us !
Richard then stated he could not afford a new engine . We then suggested that his auto insurance may cover the faulty work the other shop had performed and that he should call them . We worked with his insurance company and got him a remanufactured Jasper engine which they paid $11,000.00 of installed !
Richard did inquire about a nearly new Isuzu dump truck back at the time we were replacing his motor , he said that he wanted it and then changed his mind . He also called on another truck six months ago we went over numbers on the deal . When we called him a few days later , he stated that he had bought a new truck in Rhode Island and that he had traded the truck in that he had bought from us . We wished him well and asked that he think of us in the future .
Richard called again a little over a week ago inquiring about a 2016 Ram , the shop foreman recommended a new oil pan and 6 new tires , which would be an additional $3000.00 above our asking price . He then said “he wanted to trade his 550 dump that he bought from us “, that he told us he had traded in months ago ! We again went over numbers and this review was the result . I guess Richard did not like them . We tried to call him and he shamefully put us right to voicemail - twice !
We take our customers satisfaction very seriously and try to go above and beyond to please them in every possible way . As you can see we did in this case . Even after Richard tried deceptively to cry foul about a motor he had just deleted and tried to pin a costly repair on us , we still assisted him in getting it repaired with a rebuilt motor ! If he felt so poorly of us why would he try on three different occasions to buy from us again ?
This man is a compulsive liar , and will not be missed as a customer !