Bought this 2011 4-door loaded Lariat with a 6.7 Diesel engine that was highly touted as the best diesel truck ever.
I service the truck religiously and baby it. Never been in the mud, never abused. Driving to an appointment yesterday and the truck started knocking then violently shaking from the engine. I pulled over immediately and turned her off. Looked under the front of truck and 13 quarts right there on the ground.
Had the truck towed to dealer and today find out the 1st and 5th cylinder are showing nothing. They removed the oil pan and crankshaft is jumping around freely. The long block is shot. The short block is shot and apparently the turbo and all. The sympathetic diesel mechanic felt terrible telling me that the entire engine and components need to be replaced.
The damage: $24,233.67........ Although he can tell I immediately shut the truck down due to no evidence of blowback in the exhaust, he said it was a possibility that I could be required to pay another $3,000-$4,000 if the exhaust showed damage after engine replacement.
I have no idea what to do. This truck cost $60,000++ and is only 3 years old with 124,058 easy miles on it. I owe money on it still so I am at a loss.
Any suggestions? Should ford cover this basically totaled truck? I'm in the midst of the dilemma and need advice or help from someone not emotionally tacked with a $24,000 estimate.
My plan is to cover every site on the internet with this info and contact ford to see if they will stand behind the product. This truck has cost me thousands with the exhaust sensors going out time and time again while leaving me stranded on the side of the road. I will not rest until everyone is informed of this and Ford stands up to their mechanical workmanship failing. Any attorney interested, please contact me.
Very sorry to hear your troubles. Three years, that's tough to swallow. But you're doing a good job keeping your cool.
If I may make a suggestion or two, IMHO,
1) ask to speak to their head mechanic, shop foreman, or someone who knows what is what in that shop. You are not getting the facts correct. (If they stick to their story, ask off them to point out the 'long block' and the 'short block' to you, and the parts listing cost for each that you will have to pay for! Then post it on here! I have a feeling this is more of a misunderstanding...
2) for a few bucks, find another good, reputable shop in your area, I'm sure you can find one. Have it towed there and and spend a hundred bucks asking for their opinion/estimate. You may find a whole new story there. Something affordable until you ate no longer upside down in this thing.
3) unfortunately, you are out of warranty. Lawyer can do nothing for you (from my experience anyway, but it doesn't hurt to make a quick phone call Monday morning, you never know)
Ford will probably not do much for you. Definitely worth jumping up and down in front of the service manager in his office...
Make sure to do it on the next nice day, when they have lots of customers around to over hear. Make sure to explain in such a way that everyone in the dealership knows what the problem is, not rudely, no profanity, - just loud and clear. Do not give them a reason to discount you or ask you to leave due to language or silly threats, ...legal action threats, yes, lots of them!
They never like that, and every now and then, the owner may just make an exception to your case. I've been there and done it a few times. I run several trucks, and have won some and lost some arguments. I won more than lost with them. GM and Ford.
4) find another source for an engine. Google it. Many out there, used, rebuilt/OH, junk yard etc. Take your chances with the exhaust. It's probably ok.
Rebuilt you can buy for $11+K, long block. Used, junk yard, probably find one for $5k or less.
I will be interested to hear what happens. I have been to a few dealers looking at new 6.7's over the past couple of days to start replacing a few trucks.