Do you guys ever answer email or give a shipping update? - Ford Powerstroke Diesel Forum
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post #1 of 5 Old 07-07-2010, 06:02 PM Thread Starter
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Do you guys ever answer email or give a shipping update?

Just wondering, because I haven't had either in over two weeks......

And no product of course...

Feel free to contact me to discuss if you read this...

UK
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post #2 of 5 Old 07-28-2010, 06:11 AM
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Originally Posted by UrbanKnight View Post
Just wondering, because I haven't had either in over two weeks......

And no product of course...

Feel free to contact me to discuss if you read this...

UK
Have you tried calling?

John Cobb - Owner of Cobb's Diesel Performance
Email: john@cobbsdp.com




***ASK ME ABOUT OUR 6.0L EGR DELETE KIT SPECIAL!!!***

CHAT LIVE WITH US FOR REAL TIME SALES QUESTIONS & TECH SUPPORT ON OUR WEBSITE!
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post #3 of 5 Old 07-28-2010, 06:50 AM Thread Starter
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Product was finally received.

Communication sucks balls though.

John, Here is my issue. these guys run an ONLINE business, advertise ONLINE forums, and don't communicate ONLINE electronically. You are right, the phone would be easy, but thats not the point here.

Great products, just crappy communication.
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post #4 of 5 Old 07-28-2010, 07:14 AM
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when i ordered my shcoks i just pulled the ol cell phone out and gave them a call. let me know 2 rears were coming from somewhere else so itd be two days late..no biggie.. will TGC again

'11 F250 KR
XRT Pro, H&S SX-E turbo kit, NoLimit intake/intercooler
OUO bars/blocks
-EGR,CCV,1993pf
Leveled w/ 35 atII
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post #5 of 5 Old 07-29-2010, 08:23 AM
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UrbanKnight,

We do apologize for the poor communication. There is no excuse. Honestly though, we receive HUNDREDS of emails and are apart of over 10 different forums and sometimes it is a daunting task to keep up with everything.

As was stated earlier in the thread, the best way of reaching us in a timely manner is to call.

Also, my name is Adam and you can always send me a PM through the forum and I will personally get back to you as soon as I can.

Thanks
-Adam

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We Pride Ourselves on Customer Service and Customer Satisfaction.
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www.topguncustomz.com

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