Compression Ignition Addict
Join Date: Jan 2008
Location: Austin Texas
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Got it back today. 24 hours from bringing it in.
I can't really describe the obvious care these guys take. Instead of letting me take it out last night when things were done, they put clear fuel lines from the pickup in the tank to the pump, and from the pump to the barrel of fuel.
We see there are still bubbles in the line, but the tank was full. Debris was causing some cavitation. Steve immediately knew what was happening just had to track down where. Found out there was still a piece of plastic lodged in the upper section of that sending unit. They threw a few more hours or raising and lowering the tank and sure enough, they got it straight. Truck runs GREAT. I've been looking to sell it for sometime and now i'm proud to put a for sale sign on it knowing everything got fixed properly.
They offered to and did replace my headlamps ( i had rock chip holes in them). When they did this... they took the time to pull off all of my battery terminal leads and clean the terminals and the clamps and pop those back on. They filled up my coolant that was maybe a 1/4 quart low checked my oil and transmission fluid and sent me on my way.
Cannot describe how easy they were to work with. I was probably the hardest part of dealing with my truck (I turn into quite a grump when things don't work right)
----------------- (Monday @ 1AM)
This is my daily/work truck. I'm in outside sales so i need a FAST turnaround time on this.
03 Excursion 7.3l 220k mi. Floor of the vehicle is waist high. It's pretty damn tall for an Ex
Having serious surging, sputtering, stalling issues. lack of power, jumps like the 80's. no apparent cause as to why it starts, seemingly just random.
Been getting continuously worse over the last week or 2. Tonight (trip from College Station) took 7 hours.
Fuel pump has been replaced 2x in the last year. This current one (3rd one in 12 months) is humming, screaming, shaking, rattling, and making all sorts of bad noises. This fuel pump is dying too. On it's last leg I'd say. I change my fuel filters w/ every oil change.
I need ...
1) stock fuel pump replaced. nothing fancy. NAPA parts
2) tank dropped
3) possible replacement on the fuel sending unit. probably just needs the intake/return line filter/screens scrubbed up.
4) tank back on
in 1 day. No price gauging. I know round about what this should cost (with or without replacing the sending unit) and as long as you're pretty close to that I'll bring you cash check or c/c. Company miles, my car, company repair bill. a fellow from powerstroke.org suggested I try you out. I don't personally know him, never met him. but he said you treated him right on his '03 250.
unfortunately the tank is damn near full. I think the fuel is full of trash anyhow so I'm not too worried about it as I hope it doesn't stay in the tank.
I'm guessing either the coating on the inside of the tank has started flaking off and filled those screens. Could be that i filled up at a few crappy stations and have rust in the tank. Either way i think the tank itself is full of trash and need this whole thing resolved by Tuesday.
Interested? call me/text me/email me. I have a AM sales call to crawl too in Round Rock, after that I'd love to pull the truck in. It would be within both of our best interest for you to line up where you could get a fuel pump (for sure) and a sending unit (might possibly need a new one) around noon tomorrow (Mon 1/31).
Thanks - Gene
Sorry to sound stern. 7 hours at 25-40mph while stalling every 30 minutes will drive anyone crazy.
Yeah, i was grumpy
That's how communication started and it ended up wonderfully.
A+++ Happy customer. They're a start up, hardly had the doors open but 3 or 4 weeks.
=Thanks And Gig'Em!=
03 7.3 Excursion 250k mi
Built Trans, 6.0 trans oil cooler/filter/lines by 1st Diesel (Austin, Tx)
Soon to come:38r, Nozzels, Propane?