BUYERS BE ALERTED – SD TRUCK SPRINGS METHOD FOR SERVICING A DISSATISFIED CUSTOMER IS TO THREATEN TO SUE THE CUSTOMER.
It appears that when a customer has a complaint with SD Truck Springs, and voices its dissatisfaction on-line, it’s solution is to threaten the customer with litigation for telling the truth. This is a whole new dimension in customer service.
I received a letter threatening litigation from SD Truck Springs’ attorney via Federal Express on July 23, 2015.
A PDF copy of the letter threatening to sue its customer can be downloaded at:
The videos are located at the bottom of this post.
On July 8, 2015, I ordered the DEI-2550 Firestone Airbag Kit from SDTruckSprings.com for my 2010 Ford F-350 King Ranch 4x4 DRW truck. I also ordered an air compressor to use for inflation of these airbags via wireless remote. The total order cost was $630.00 (Six Hundred Thirty Dollars).
The shipment was delivered on July 13, 2015 via interstate commerce.
I asked a neighbor who is a mechanic and United States Navy Submariner if he would assist me with installing the airbags and compressor.
Today, July 17, 2015 was the first day my neighbor had off to assist. As with most expensive items I order on line, I videotaped opening the boxes in the event there was any damage or other issues with the order.
What I received was a returned and repackaged kit, and we do not even know if it has all of the parts. The two videos show my neighbor and I opening the boxes, which proves that the kit that SDTruckSprings.com sent was obviously previously sold, returned and re-packaged. Arguably, SDTruckSprings.com knowingly and deliberately engaged in interstate perpetration of fraud.
I spoke with SDTruckSprings.com customer service and advised them that the product I received was obviously a return and repackaged kit and they appear to have been previously installed on another truck. After the expected denial, I told the customer service agent that I videotaped opening the boxes.
The answer I received from SDTruckSprings.com customer service was, [paraphrased] ‘Did you video tape someone installing them on another truck?’ My reply was pointed. He said he would transfer me to a supervisor, and the line disconnected.
The videos speak for themselves.
Video 1 of 2 - https://youtu.be/_ReyS-tcoeY
Video 2 of 2 - https://youtu.be/QMTyQU66wbQ