New ball joints Dealer says installed wrong

[AXTINC]

I had new ball joints put in by a local reputable Diesel shop back on 10-11-11 (P/N: FA1171E "Extreme Upper" "FA1754 Lower".

I took my 2002 Ex to the dealer for alignment yesterday. They call 30 minutes later to tell me the ball joints were bad, I said they were new, they then said they were installed incorrectly. From the service report. "Performed diag and found ball joints seizing."

I call the shop that put them in and they said no way.

What gives here? Can they be installed incorrectly? If so how and what to look for?

The other issue was I asked for 3.5 to 4.5 of caster. They called and said all was in spec. I ask what is the caster and he replies 2.1 and 2.6. I repeated that I wanted around 4. Oh, that will be two hours extra labor and $69 each for two shims.

When I picked it up no alignment report was with the paper work. When I asked for a copy they brought me a report that only showed the actual values at 2.1 and 2.6. every thing else is blank. The service writer told me that the machine had screwed up and the actual was the before and told me to write in 4.1 and 4.5 for the after. I did confirm that there are new shims between the axle and the springs. Did they just put the shims in and not align it again? Why do I not have correct report?

Is this acceptable?

I also have a new Ford remanufactured steering box that while a lot better than the original one I can still feel play in the steering wheel. I asked that they check the gear mesh load or lash and adjust. When I asked if they made any adjustment to it I was told that the head mechanic drove it and said it is normal for the Super Duty line.

Is this acceptable?

I guess I will make some minor adjustments and see if it gets any better.

Thanks