Just want to give y'all a heads up and vent concerning a check verification company called Certegy.
My wife and I went out shopping today. I was going to get a new stereo for the truck and we are in dire need of a new bed. Ended up at Cartoys here in Dallas find what I like and go to pay......check declined. I write checks for just about everything so I am baffled. Sales clerk can't help but does give a customer service number. I know I have money in the bank and tell him I'll go else where.
Next place to the mattress store. Find a bed we like go to pay for it and guess what........declined. I ask the salesman who verifies their checks.....guess who...certegy. The mattress store does C.O.D. so we go to the bank get a cashiers check, and confirm we haven't bounced a check (not in over a decade) and that nothing is wrong with our accounts. Nope were good. The lady at the bank told us how this happened to her buying groceries. She didn't know which check verification company declined her, but when she called the customer service number she was told there was no record of her, therefore no verified checks.
Get home and call the customer service number and get a message that says I called the wrong number but they will be kind enough to connect me to the right number. Click line is dead. Call the "correct number" and a computer generated voice answers. Follow all of the commands and I am told I have no negative check writing history, but since they don't have a history of me they won't verify my checks. Never given an option to speak to a human.
Anybody else had this happen? The thing I am mad about the most is being embarrassed in front of the clerks and other customers, not too mention the inconvenience. The guy at Mattress Firm said their corporate offices had received a lot of complaints from people who experienced what my wife and I did. So I am calling their corporate office to complain about the check verification company. I have nothing bad at all to say about the sales clerk at the bed store.
Anyways, just had to vent
[B***]UPDATE***[/B] The Mattress Firm actually has a live person answering the phones at their corporate office
. The lady who took my call was apologetic for the incident asked for some numbers off of the receipt and said that she would pass the info along to their accounting department who deals with Certegy. And the kicker they did the same thing to her when she wrote a check at one of their stores. Even if she is sitting in Bangladesh rolling her eyes while I yammer on at least I talked to a human and feel better.