My 2006 6.0 started acting up while driving to vacation in Moab UT. I was about 400 miles from home. The truck ran very rough and lost a lot of power. I got to our campsite and scanned the truck. It gave a trouble code of P0275 (cylinder 5 imbalance). I assumed fuel injector. I checked with the small dealership in Moab but they were backed up for 3 weeks in diesel repairs.
I was able to find a dealership in Grand Junction, CO to take the truck to on my way home. I limped the truck to Grand Junction and arrived at the dealership. They diagnosed the truck and found a bad injector in cylinder 5 and a bad fuel pump. They refused to warranty the repairs only because I didn't have my fuel filter receipts with me during the trip!! The current filter only had about 1000 miles on it!
Luckily I had an extended aftermarket warranty and they agreed to cover a portion of the cost which they normally would not do because the repair should actually be the responsibility of Ford.
Bottom line: The dealership charged me $1700 to replace an injector and fuel pump and refused to cover under warranty because I didn't have a couple fuel filter receipts with me while traveling!!!
Anyone have any ideas how I can hold them accountable and get my money back?
I was able to find a dealership in Grand Junction, CO to take the truck to on my way home. I limped the truck to Grand Junction and arrived at the dealership. They diagnosed the truck and found a bad injector in cylinder 5 and a bad fuel pump. They refused to warranty the repairs only because I didn't have my fuel filter receipts with me during the trip!! The current filter only had about 1000 miles on it!
Luckily I had an extended aftermarket warranty and they agreed to cover a portion of the cost which they normally would not do because the repair should actually be the responsibility of Ford.
Bottom line: The dealership charged me $1700 to replace an injector and fuel pump and refused to cover under warranty because I didn't have a couple fuel filter receipts with me while traveling!!!
Anyone have any ideas how I can hold them accountable and get my money back?