Hello All,
Let me start off by saying that I am the last person to ever come accross as a winer to anyone but this is a story that you just NEED to read. When it comes to building business and setting a customer's expectations right, along with proper adverstising and being ethical (telling the truth) buyautotruckaccessories.com comes in last place for all these catagories. Take a look below--
About a month and a half ago I ordered and installed a PRO-RACK headache rack. I was originally in the search for the lowest price on a Back-Rack because I had made up my mind and that's the one I had decided I wanted. I stumbled upon the site buyautotruckaccessories.com which was selling them for an incredibly low price of $199.99 shipped! When I got on the phone with the lady working there she imformed me that Back Rack was no longer and that the PRO-RACK was the new updated replacement. The PRO-RACK was even more money @ 249.99 shipped but she even matched the price of the Back-Rack for me and that was the end of the story. My expectations were set and I was excited that I was recieving a high-quality updated version of the well know Back-Rack now called the PRO-RACK. WRONG!!!!! I found out that PRO-RACK is a knock off/impersonator of Back-Rack. I only found this out after I had purchased it when I called Back-Rack directly to ask them about the light brackets they sell and if they would bolt up to their new "updated PRO-RACK" version. I ended up purchasing the Back-Rack light brackets anyways to mounth two spot lights on top of the PRO-RACK. The guy at Back-Rack informed me how I was totally screwed over by buyautotruckaccesories.com and that the PRO-RACKs have been known to rust almost immediatly and are constructed out of much thinner steel. Both of theses statements are 100% true because I have had mine for less then two months and it's already rusting and the areas of the rack where I bolted the actual Back-Rack light brackets(alot heavier duty thickness of steel) to are bent from me simply tightening on the light brackets. The two light brackets made by Back-Rack almost weight as much as the entire PRO-RACK headache rack, no exaggeration. Please take a look at the pictures below and you will see the pathetic craftsmanship that PRO-RACK (some joke of a company) has an entity. The point is DO NOT buy a PRO-RACK if you are looking for a headache rack that will actually save your rear window and last for more than 6 months and especially do not give any of your business to buyautotruckaccessories.com they are untrustworhy, unethical people or atleast the management team is that orders their employees to lie to customers, customers that they should never have had. As far as PRO-RACK is concerned I am also extremely disappointed with them as a company but I do have another phone call scheduled with their Customer Service director in the morning who is suppose to fully refund me for the complete "lack of quality" product they manufactured and sold to me. Pics are below-
Thanks for looking and please spread the word.
Tyler
Let me start off by saying that I am the last person to ever come accross as a winer to anyone but this is a story that you just NEED to read. When it comes to building business and setting a customer's expectations right, along with proper adverstising and being ethical (telling the truth) buyautotruckaccessories.com comes in last place for all these catagories. Take a look below--
About a month and a half ago I ordered and installed a PRO-RACK headache rack. I was originally in the search for the lowest price on a Back-Rack because I had made up my mind and that's the one I had decided I wanted. I stumbled upon the site buyautotruckaccessories.com which was selling them for an incredibly low price of $199.99 shipped! When I got on the phone with the lady working there she imformed me that Back Rack was no longer and that the PRO-RACK was the new updated replacement. The PRO-RACK was even more money @ 249.99 shipped but she even matched the price of the Back-Rack for me and that was the end of the story. My expectations were set and I was excited that I was recieving a high-quality updated version of the well know Back-Rack now called the PRO-RACK. WRONG!!!!! I found out that PRO-RACK is a knock off/impersonator of Back-Rack. I only found this out after I had purchased it when I called Back-Rack directly to ask them about the light brackets they sell and if they would bolt up to their new "updated PRO-RACK" version. I ended up purchasing the Back-Rack light brackets anyways to mounth two spot lights on top of the PRO-RACK. The guy at Back-Rack informed me how I was totally screwed over by buyautotruckaccesories.com and that the PRO-RACKs have been known to rust almost immediatly and are constructed out of much thinner steel. Both of theses statements are 100% true because I have had mine for less then two months and it's already rusting and the areas of the rack where I bolted the actual Back-Rack light brackets(alot heavier duty thickness of steel) to are bent from me simply tightening on the light brackets. The two light brackets made by Back-Rack almost weight as much as the entire PRO-RACK headache rack, no exaggeration. Please take a look at the pictures below and you will see the pathetic craftsmanship that PRO-RACK (some joke of a company) has an entity. The point is DO NOT buy a PRO-RACK if you are looking for a headache rack that will actually save your rear window and last for more than 6 months and especially do not give any of your business to buyautotruckaccessories.com they are untrustworhy, unethical people or atleast the management team is that orders their employees to lie to customers, customers that they should never have had. As far as PRO-RACK is concerned I am also extremely disappointed with them as a company but I do have another phone call scheduled with their Customer Service director in the morning who is suppose to fully refund me for the complete "lack of quality" product they manufactured and sold to me. Pics are below-
Thanks for looking and please spread the word.
Tyler