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FORD DPF WARRANTY LETTER!

15K views 57 replies 31 participants last post by  geabis 
#1 ·
Hey guys,

I was at my local dealership the other day and decided to feel them out about how mod friendly they were. I thought it was the perfect time to ask about the DPF delete because the truck was in for a DPF issue. When I asked the girl she immediately called the service manager and he gave me this letter. He said they had already denied one claim on an engine for this but admitted the guy was retarded, he had a bully dog programmer and was running it a 5 the whole time (blew the heads off the truck). They did seem curious to know more about the spartan system I was describing to them, said they would look into it, but I guess I am screwed until I am off warranty....

 
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#5 ·
I took care of it. Thanks for calling that out. Not a good thing to post names and dealer info in open forum. There's too few that are willing to work with their customers already when it comes to aftermarket components. No sense in potentially biting the hands that feed us. Keep the names/locations in PM's...:thumb:
 
#6 ·
Well my message to Ford Motor company and the engineers is SCREW YOU! design something that works and does not destroy a truck, then I wont have to "fix" it.

Just had a customer call me sat. afternoon pulling 5 horses over a long pull, DPF plugged, Guess whats going to happen on that truck as soon as it gets here, lol!
 
#7 ·
That letter looks like it was written by the service manager at that particular dealership. Probably an easy way to get out of explaining why they don't want work on your modded truck.
 
#8 ·
Funny thing about that letter is it states if found to be caused by, so they would have to prove it was the delete that damaged said part/parts.
 
#9 ·
i think it should be power of the pen. it seems like that is forgot about these days. the dealer has to right a report about warranty work. if they word it right then it shouldnt be a problem. your truck will get fixed and the dealer ship will get payed for the work. all it takes is a little creative writing
 
#13 ·
I will return to stock if I ever need warranty work, even if you are lucky enough to find a "cool" service dept. or service writer, they have underwriters that keep them honest as well, I would never be so naive or foolish to honestly believe anyone would put their neck/or job on the line for me because I want the most from my truck. Big selling point for me about Spartan tunining is the fact that it leaves no trace or signature, for this very reason. Pick your battles wisely. Just not worth the 2-3 hours to return to stock.
 
#16 ·
Automotive systems engineers are not to blame. it's the bean counters who F***** up these trucks. the DPF is a very piss poor excuse for an emissions system. we have bearly begun to see the potential disaster's that loom. Hopefully the new 6.7 emissions system will actually perform and the Ford Super-Duty customer will not be included in the design and testing team.
 
#22 ·
Hopefully the new 6.7 emissions system will actually perform and the Ford Super-Duty customer will not be included in the design and testing team.
one word "urea". the EPA has upped the ante

IMHO i wouldn't put much stock in the 6.7 for the first two or three years of production. the 2010 ford is going to be the most reliable most refined ford truck for the next couple of years.

this is the same evolution that the gas motors have gone thru in the 80's and early 90's. trial and error engineering. fail and react manufacturing. because the variables in testing are too numerous, it is easier and cheaper to get a product to a salable reliability and complete testing on the consumer level. and then marketing analysis and automotive engineers take note of the repairs that are being preformed and products produced by after market manufacturers to look at the new market trends and consumer reactions in designing the newer models.

ford understands that companies like bullydog and spartan are necessary evils in the evolution and marketing of these vehicles. without the aftermarket there will not be a OEM market (and the inverse holds true). so even a large company like ford and gm will tolerate a certain amount of unwarrantable repairers. its a fine line they walk. the aftermarket industry initiates and completes a large amount of the product testing for the automotive companies, finds the flaws in products and saves the automotive companies money , from some perspectives.

the EPA isn't blind to what is happening in the diesel industry but they are slower to react to the consumer because their system isn't consumer driven but politically motivated.
 
#19 ·
Blame Navastar . Its their motor and they dont want to stand by it. For that reason they are not going in Ford trucks for 2011.
 
#37 ·
Blame Navastar . Its their motor and they dont want to stand by it.
It has nothing to do with the engine. The after-treatment is completely controlled by Ford, including the post injection part of the engine strategy. Navistar has and still is standing by their engines.


For that reason they are not going in Ford trucks for 2011.
The descision to go with an in house Ford diesel engine was that of cost savings and better control over the whole engine design and build process.

Nutty
 
#21 ·
But they wouldn't be doing that if the EPA wasn't jambing it down their throats.
I heard a rumor that Caterpillar is planning to quit producing truck engines cause they can't meet emissions. If the 7.3 could meet emissions then they would still be producing it cause we all know that it was pretty much bullet proof.
 
#23 ·
#44 ·
I recieved a letter very simular to this because my dealership noticed that my intake was not factory

That's because ultimately, they don't want anyone modifying their trucks. If States and/or Congress would pass a law to make it illegal to modify the power trains of our vehicles, look how many people's jobs, not to mention, a part of the aftermarket industry would be eliminated.

What would be left? Wheels, tires, lift/lowering kits, decals, lighting, audio/video, paint and interiors.

Any intake, exhaust, chip/programmer/tuner, injector, turbo company - Done!

Somehow (and this is just me) I don't think that would happen.....but....Ya just never know anymore.
 
#34 ·
As said by other, if you need to take it back to the dealer return it to stock completly, my dealer knows what I do but he also knows I do not run the crap out of it, I run the 250 tune but I use it just for the extra power when I need it, he agrees that SPARTAN tuned trucks will last longer and are ok to use but he said you can't just run the crap out of them every time you drive it or in time something will break and he says the district reps are aware of the SPARTAN and other tuners out there and to have the best chance to get warranty is to have it stock when you bring it in (everything), he tells me they are aware of the DPF/CAT delete and that they do look under the truck to see if it has been removed, he says don't give them any reason to look around, he also told me that if your running you stock exhaust after the delete pipe take the time and clean it up, warranty work does cost someone, so my advise is just take the time and put it back together..STOCK
 
#38 ·
If these vehicles were perfect right out of the box then what would we all do that work in the industry? The 6.0 created alot of jobs for people willing to work on them.

Ford and Navistar started something good with the 6.0 and 6.4, all we in the aftermarket have to do is finish it. There is nothing wrong with tweaking a vehicle to make it just right!

As far as warranty work goes it is all about who you know and how well you play the game. I have seen some very sketchy stuff fly!
 
#48 ·
screw emissions its jus like putting an exaust on a car. i know many ppl who have done that and not been "DENIED" warranty. tree huggers jus dont dont want thier toyota in the grill of a powerstroke or any diesel :) dpf jus messes things up do away wit it

04 King Ranch F250 soon to be got: 2010 F250 Harley Davidson
edge w/ atitude
afe stage 2 intake
4 inch turbo back
 
#51 ·
just a tad more complicated and expensive.
you don't have to reprogram the PCM with non oem software and parameters to make a car function with out a catalytic converter and gas engines will not be damaged by running it with out a catalytic converter. so i can see your dealer voiding just your emissions warranty bc you installed a performance exhaust on a gas motor (wow you might have to come up with a $100 to put a cat back on your car) but the manufacturer will void your entire power train and emissions warranty for doing what we do here. this means pretty much everything is out of warranty except for a saggy headliner and body panel rust thru (slightly exaggerated but to the point).

sorry for busting your bubble and correcting your thinking, but if you are planning on modifying your new truck, that you are planning on buying, you need to know what's at risk and what others are risking in modifying their trucks
 
#55 ·
No, it doesn't, it doesn't really hurt it to leave it on either (unlike the DPF). It <Diesel Oxidation Catalyst> performs its designed function quite well and doesn't seem to affect the driveablity or performance of the vehicle in any significant way. I say ditch the DPF but leave the DOC's on. That way you can lay your head on your pillow at night knowing you are not the most un-environmental person on earth, then .....

ZZZZZzzzzzzz.
 
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