New Arkansas member
My wife and I recently retired and moved to Arkansas from Kansas. Although we have sold our travel trailer I still have my 2005 F250 crew cab, 6.0. It has 62,000 miles on it and about 10,000 miles left under the Ford ESP extended warranty. I am fairly anal about maintenance, so all the recommended maintenance has been performed. Recently I have noticed the engine a little slow to turn over, especially after it has sat in my hangar for a few days. Also the turbo sure seems a little louder than it used to. So I took it to North Point Ford in Little Rock to have it checked out. I left it with them Sunday so they could witness the slow cranking problem on a cold engine. On Tuesday the service manager called me to let me know they could not find any problems with the truck. I also spoke with the tech who did the work. Both seemed very nice and knowable. The tech said he had spent quite a bit of time on it, including driving it three times and doing total engine and electrical diagnostics. He said he really was impressed with the truck, and that it runs as well as any 6.0 he has driven. Today when I picked up the truck I was given a bill for $496.00. I told them I expected to pay the $100.00 deductible but the rest should be covered by warranty. The service manager explained that because they could not find a problem, I would be responsible for the entire bill. I reluctantly paid the bill and headed home. The engine sure seemed to spin over great when I started it, and the turbo seemed quieter. But both of those are subjective. However I can't but help wonder if it may be easier to collect form a customer than from Ford ESP. My only consolation is that I have the truck for sale, and I can let prospective buyers know that it has been thoroughly checked and given a clean bill of health by a Ford tech. And I would suggest to anyone who has an extended warranty, make sure you have a verifiable problem before asking Ford to diagnose it.