Customer Service Makes the Difference. - Ford Powerstroke Diesel Forum
Innovative Diesel Performance

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post #1 of 3 Old 04-22-2011, 06:38 PM Thread Starter
The Silent Service

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Customer Service Makes the Difference.

Would like to take a moment to post my personal appreciation to Eric, and the Sales team at Innovative Diesel Performance.

The reply to my initial e-mail for clarification, concerning their custom tuning, and ordering process was responded to in only a few hours. The order was placed for a new SCT X3, and was processed and shipped very quickly.

As for tuning, Eric had my tunes back to me the same business day. And I'm very pleased with the first drive in the tuned 6.0L.

Again, thanks, its this sort of customer service that sets companies apart.
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post #2 of 3 Old 02-13-2012, 06:43 PM
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I agree with everything and my experience was the same. Great team and group to work with. Will get plenty of my business in the future.

2011 F250
Build in Process
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post #3 of 3 Old 02-14-2012, 04:39 PM
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Eric has always been more than helpful when I needed tune adjusting. Maybe I hadn't emailed him in a year or so.....but he responds quick and treats you like he just talked to you last week.

2003 centennial edition f250 4x4 ccsb auto w/blackwater long block w/arp's, 4" exhaust, airaid intake, ODawg's manifold, itp's reg return, sap modified solenoid, DC power 185amp alt, motorcraft 850cca, Warn Hubs, RS 55w 6k hid's, harley headlights, bpd 58v 6 phase, bpd water pump, dieselsite coolant filter, elc coolant, php gryphon, Xcal2 w/unlimited tow, new hfcm, glowshift fuel psi gauge, icon level kit, 20" kmc hoss, 305/55 terra grapplers TOTALED
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