Problems with Innovative - Ford Powerstroke Diesel Forum
Innovative Diesel Performance

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post #1 of 11 Old 02-10-2010, 12:50 PM Thread Starter
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Exclamation Problems with Innovative

Ok here is the deal. I hope someone from Innovative will chime in here and help me get either my money back or get me the stuff I ordered. Week before last I ordered six new shocks for my truck. I ordered them that week cause I needed them by today and they were closed all last week. So mid week last week I got two front shocks and two rears. I am missing two front shocks now. I called the distributor that sent me the shocks and they said they had plenty in stock but Innovative only ordered four. I called them this Monday and they claimed they were on back order but the warehouse I called said they have them. I am going out of town tomorrow and I sure would have loved to have the parts I ordered so I wouldnt be riding on blown shocks on my trip. They told me the other two would be here today so I would have time to install them. Just saw the UPS guy and he said there were no packages being delivered to me. So I called Innovative today again and no answer and voicemail is full. Can someone from Innovative please contact me and make this right.

06 CC King Ranch, 8" lift, ProComp Reservoir shocks, egr delete, bulletproof kit, 5" exhaust, Looney Tune by Vivian, Aluminum radiator, 75hp injectors, blue spring mod, SCT livewire, 37x13.5 Cooper Mud Terrains, 20x12 XD wheels
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post #2 of 11 Old 02-10-2010, 12:52 PM
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You sure you called the same warehouse innovative used?

Email: Dave@powerstroke.org
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post #3 of 11 Old 02-10-2010, 12:54 PM Thread Starter
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Yea I called the company that shipped the ones I got to me. I called the number on the top of their invoice.

06 CC King Ranch, 8" lift, ProComp Reservoir shocks, egr delete, bulletproof kit, 5" exhaust, Looney Tune by Vivian, Aluminum radiator, 75hp injectors, blue spring mod, SCT livewire, 37x13.5 Cooper Mud Terrains, 20x12 XD wheels
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post #4 of 11 Old 02-10-2010, 01:03 PM
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They're in Maryland, probably closed cause of the weather. Whether that's a good excuse or not, I don't know


2006 F350 SOLD
* KMC XD Monsters wrapped in Hankook ATM's
* 08 style mirrors
* 4" TB exhaust
* SCT X2 with Gearhead, PHP and ID tunes
* Edge Insight CTS
*Full Bulletproof Diesel kit with remote oil cooler
* Blue FPR spring
* 6.4 Banjos
* Repaired FICM by BPD
* Dfuser coolant filter
* Stage1 MTW turbo



New truck has a Cummins and a handshaker
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post #5 of 11 Old 02-10-2010, 01:10 PM Thread Starter
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I can understand that today but when I called Monday the guy didnt seem to care I didnt get my order. He said he cant get a tracking number and it should be there "sometime". That doesnt seem very customer service oriented to me

06 CC King Ranch, 8" lift, ProComp Reservoir shocks, egr delete, bulletproof kit, 5" exhaust, Looney Tune by Vivian, Aluminum radiator, 75hp injectors, blue spring mod, SCT livewire, 37x13.5 Cooper Mud Terrains, 20x12 XD wheels
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post #6 of 11 Old 02-10-2010, 01:27 PM
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Originally Posted by joshp01 View Post
I can understand that today but when I called Monday the guy didnt seem to care I didnt get my order. He said he cant get a tracking number and it should be there "sometime". That doesnt seem very customer service oriented to me
Agreed, sorry for your trouble. I haven't been hearing very good things about their customer service lately . They worked fine for me, but that was over 3 years ago


2006 F350 SOLD
* KMC XD Monsters wrapped in Hankook ATM's
* 08 style mirrors
* 4" TB exhaust
* SCT X2 with Gearhead, PHP and ID tunes
* Edge Insight CTS
*Full Bulletproof Diesel kit with remote oil cooler
* Blue FPR spring
* 6.4 Banjos
* Repaired FICM by BPD
* Dfuser coolant filter
* Stage1 MTW turbo



New truck has a Cummins and a handshaker
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post #7 of 11 Old 02-10-2010, 01:33 PM Thread Starter
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Well I hope they will step up and take care of this for me very soon

06 CC King Ranch, 8" lift, ProComp Reservoir shocks, egr delete, bulletproof kit, 5" exhaust, Looney Tune by Vivian, Aluminum radiator, 75hp injectors, blue spring mod, SCT livewire, 37x13.5 Cooper Mud Terrains, 20x12 XD wheels
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post #8 of 11 Old 02-12-2010, 09:24 AM
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Eric and his staff will take care of everything I assure you. The weather has been horrendous up there. My companies office up there has been closed for 5 days now. Thanks why I live in the South.

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post #9 of 11 Old 02-14-2010, 01:15 PM Thread Starter
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Well i finally got the missing shocks. The reason I ordered from Innovative is because I heard good things and I hoped they would work well for me. Unfortunately I was wrong and now I know if I am ever in a time crunch for parts to order from someone who carries the parts in their inventory.

06 CC King Ranch, 8" lift, ProComp Reservoir shocks, egr delete, bulletproof kit, 5" exhaust, Looney Tune by Vivian, Aluminum radiator, 75hp injectors, blue spring mod, SCT livewire, 37x13.5 Cooper Mud Terrains, 20x12 XD wheels
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post #10 of 11 Old 02-14-2010, 06:29 PM
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I don't know what happened with your order, but I do know that for over a week now, we have had weather related issues with utilities. I have been trudging through over the knee high snow to restore power for the past few days. There shop is in a rural area.
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