MBRP Inc. amazing customer service~!!! - Ford Powerstroke Diesel Forum
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Old 10-21-2013, 04:58 PM
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MBRP Inc. amazing customer service~!!!

Hi,
First off I need to say that I was completely surprised at how a vendor stepped up for me when I was in a pinch.

Setup:
I was helping my sister move into college with my F250 and overnight somebody stole my MBRP exhaust tip off my truck.... Kind of a hick type town but still. The next morning I was like WTF!!!

Anyway, so I email customer support at MBRP ( who I bought my whole exhaust tip included from) simply told them what happened and was wondering if they could suggest a place I could purchase a replacement tip from at a good price.

I got a reply later from Susan (last name omitted) who is a customer service rep for MBRP stating that she felt bad about my situation and that MBRP would like to thank me for my brand loyalty by sending me a replacement tip.

I was completely surprised and didn't really believe it until the package arrived.
They sent me a 304 stainless 4" inlet, 6" outlet 18" tip. a over $100 tip!

I was completely thankful as for I'm sure with a lot of people money is tight.
I am not composing this post to tell people to message them asking for free stuff, I just thought that in a world where many companies customer service is lacking, there are still companies out there willing to give back and support the people who keep them in business.

Dave

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MBRP Inc. amazing customer service~!!!-img_9426.jpg   MBRP Inc. amazing customer service~!!!-img_2360.jpg  
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Old 10-21-2013, 05:16 PM
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It`s nice to hear about a good experience for a change. Thanks
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