CPS recall, Hasle!!! - Ford Powerstroke Diesel Forum

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post #1 of 23 Old 02-08-2008, 11:11 AM Thread Starter
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CPS recall, Hasle!!!

So I called my local ford dealership, who I will never take my truck to for payed work ever! Asked them about my cps warrenty. I said that mine went bad so I replaced it. And asked that if I bring my truck in and they put the new one on if I can have my old one back. The guy then gets pissy with me and says no, it belongs to us. I said sorry I own my truck and replaced the part on my own. He then tells me that ford will remburse me for the price that the dealer charged to replace it. I told him i did it myself. he then said well the recall is void. And I said thats BULLSH1T!! The guy then says listen up you little kid, Have dady bring your truck in, I dont want to deal with you. So I am fuming at this point! I baught my truck, I am not a little kid. We exchange a few more words, and at this point he is cursing at me, which I refrained from doing the whole time. THe kicker is the company I OWN!!! has a fleet account with this ford, my dads company also does. So i told him about this and we are both going to cancel are contracts and tell them why we will never do business with them again. After main ford gets a call too! All this for a 20 dollar part!



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post #2 of 23 Old 02-08-2008, 11:21 AM
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WOW Sorry to hear about this, but that is Bull Chit. WHy are some of these people like this. One guy who has nothing better to do than bust your balls.
Make sure you make that call to Ford, they do not need people like this.
Like you said for a few bucks having them go off on you like that, wow.
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post #3 of 23 Old 02-08-2008, 11:26 AM Thread Starter
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I have had alot of problems with this dealer. They tried charging me twice to replace my EBP censor, and when I checked it at our shop it didnt have any wrenching marks on it, and it was still as covered in dust an oil as it was when i took it to them. This was def the straw that broke the camels back!



On vacation from a truck for a year or...
Looking at 6.4s Moving in a few months then hopefully buying my dream truck!!!

Driving an Audi till then...
but at work I drive
16 E-450s 7.3 powerstroke Ambulances
7 Duramaxes
1 GMC Kodiak Ambulance

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post #4 of 23 Old 02-08-2008, 11:33 AM
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I understand this all to well. The sad thing is it only takes one bad sales manager or service employee and you have this kind of thing happen all the time. Just don't be mad at ford for one person's screw up. I buy vehicles from one dealership and get parts from another b/c of this exact thing. Sad!!

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post #5 of 23 Old 02-08-2008, 11:41 AM
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I would file formal complaints whereever possible.

good luck but I still love
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post #6 of 23 Old 02-08-2008, 11:52 AM Thread Starter
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I love ford to. but a great thing is, I think we have 10 dealers within 45 miles!



On vacation from a truck for a year or...
Looking at 6.4s Moving in a few months then hopefully buying my dream truck!!!

Driving an Audi till then...
but at work I drive
16 E-450s 7.3 powerstroke Ambulances
7 Duramaxes
1 GMC Kodiak Ambulance

NO CUMMINS.....
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post #7 of 23 Old 02-08-2008, 12:19 PM
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That sucks the guy was being a total *******, that wasn't called for. I would just recommend both writing and calling Ford about that incident. I would write everything you can think about what happened down before you forget any of it and make sure to date it. It wouldn't hurt to have it notorized or signed by a witness.

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post #8 of 23 Old 02-08-2008, 12:32 PM
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Tha cps I bought and installed myself 4 months ago only had 3000 mi on it (AutoZone $138.00) I asked my dealer the exact samt thing (since it`s almost new and I replaced myself) could I get it back to use as an extra because they seem to go out so frequently. He said he would like to but he had to send the old one back to the Ford Co. so he could get paid for changing it. I expect that is true so no more was said about it and he was very polite. I also expect Ford may want to look at the condition of some of them to be sure they get a good fix on them. I had a receipt and they returned my money promptly. Good to live on the Ms. coast wher people are polite. Try to improve your people skills. Sounds to me with all your hotheaded ranting and raving with no idea how to talk to people you need a good whipping with a big switch. The service man as well. My .02

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post #9 of 23 Old 02-08-2008, 12:46 PM Thread Starter
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Quote:
Originally Posted by Triflex View Post
Good to live on the Ms. coast wher people are polite. Try to improve your people skills. Sounds to me with all your hotheaded ranting and raving with no idea how to talk to people you need a good whipping with a big switch. The service man as well. My .02
Well, sence I was polite the whole time, just trying to figure out why I could not keep it, he never said it had to go back to ford, just that it was theirs. Then he said because i changed it myself they will not honor the recall. You are also doing the same thing he did. judged me and treated me based on a missconception. I did not treat him ruddly in the least bit, intill he begain instalting me. I have owned my own business now for awhile and i am doing pretty well with it, so my guess is that I may have an idea how to talk to people. Thanks for your .02 but I am going to give you a refund.



On vacation from a truck for a year or...
Looking at 6.4s Moving in a few months then hopefully buying my dream truck!!!

Driving an Audi till then...
but at work I drive
16 E-450s 7.3 powerstroke Ambulances
7 Duramaxes
1 GMC Kodiak Ambulance

NO CUMMINS.....
cchase is offline  
post #10 of 23 Old 02-08-2008, 12:55 PM
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Quote:
Originally Posted by cchase View Post
Well, sence I was polite the whole time, just trying to figure out why I could not keep it, he never said it had to go back to ford, just that it was theirs. Then he said because i changed it myself they will not honor the recall. You are also doing the same thing he did. judged me and treated me based on a missconception. I did not treat him ruddly in the least bit, intill he begain instalting me. I have owned my own business now for awhile and i am doing pretty well with it, so my guess is that I may have an idea how to talk to people. Thanks for your .02 but I am going to give you a refund.
The thumb? There ya go, just my point. Well, good luck to to you, I wish you well.

97 F-350, 7.3 psd, xlt, limited edition, obs, dually, E40d at, 410 r axle, reg. cab, 8ft bed, 145000 miles, DIY Tymar intake (napa filter) CCV mod. fpr bb mod, HPX crossover pipe, SS Bully steps, Reese Fifth wheel hitch, CB Radio, 3" DP /4" back w/cat delete and 4" flow-thru muffler w/5" tip.
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