Parts Geek experience.

campbellflage · #1 (**permalink**) 03-12-2013, 08:00 AM

So I have to vent here for a minute. Not sure if this is the correct area, sorry if it is not. I went through some craziness to buy fenders to do an 08 conversion. First two places took my order, took my money, then issued refunds 5 days later stating that they had no parts in stock to fill my order, even though I called first to verify that they were in stock on the second one. Then I used parts geek, because they had 9 drivers side, and 8 passenger side fenders in stock. Placed my order on the 3rd, payment cleared. Got nothing no information no tracking number, So i called on the 7th, stay on hold for an hour only to be told that they are experienceing high call volumes and hung up on via machine. I called at 901am, they opened at 900, so how was I not one of the first callers. Next I went the email route, got a reply stating "they will ship freight, and i will get a tracking number either later today or tomorrow".. which one was it? neither never got any email with the tracking number. So now it is 9 days later, they finally replied to my email again about not having a tracking number, to be told "they will ship out today and will get a tracking number "later on today".. I mean come on, what kind of business has no customer service at all, I know I'm not a big business bulk buyer here, but it was 350$, How long does it take to process an order and get it on a truck? I was expecting this to be a 10 day process at most from ordering to receiving, now my product hasn't even left their facility, who knows when it will, and how long its going to take to get here.
End rant.. Sorry just pissed

**2000-7.3L** · #2 (**permalink**) 03-12-2013, 08:04 AM

You could have already had those parts instaled if.........................

campbellflage · #3 (**permalink**) 03-12-2013, 08:11 AM

Quote:

Originally Posted by Autofair Diesel parts

You could have already had those parts instaled if.........................

Trust me i know.. I should have gone with you.

Just trying to save a buck, and this is how it turned out... I know better now, every transaction that I have through you was very easy and communication was great! Thank you.

**2000-7.3L** · #4 (**permalink**) 03-12-2013, 08:12 AM

im sorry you got screed around like that!

campbellflage · #5 (**permalink**) 03-12-2013, 08:32 AM

Quote:

Originally Posted by Autofair Diesel parts

im sorry you got screed around like that!

Serves me right for not sticking to who I know can be trusted.

**2000-7.3L** · #6 (**permalink**) 03-12-2013, 08:33 AM

Quote:

Originally Posted by campbellflage

Serves me right for not sticking to who I know can be trusted.

agree 100%

campbellflage · #7 (**permalink**) 03-13-2013, 04:37 AM

just an update to anyone who read this, don't go with parts geek. Again I got an email yesterday morning that a tracking number would be issued yesterday, guess what no tracking number. I sent them an email asking for a refund or overnight delevery of my parts. Worst customer service I have ever dealt with. Its like its a one man show or something over there, emails take days to get replies, phone calls go unanswered, and when you do get an email reply its one sentence thats it, oh yeah and its a lie.

campbellflage · #8 (**permalink**) 03-13-2013, 05:57 AM

The people over there must have some b@lls, or just don't care about their customers at all. This morning instead of answering my emails about where my product is or its status, or my refund. They send me an email to rate their service. Are you kidding me, you get no stars, if that was even an option.