Great Service Departments/Dealerships - Ford Powerstroke Diesel Forum
General Diesel Discussion Discuss everything else pertaining to Diesel Pickups.

 
LinkBack Thread Tools Display Modes
post #1 of 3 Old 05-17-2011, 03:59 PM Thread Starter
Member
 
sschefer's Avatar
 
Join Date: Mar 2011
Posts: 84
Thanks: 0
Thanked 0 Times in 0 Posts
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Feedback Score: 0 reviews
Great Service Departments/Dealerships

I just had a wonderful experience at Hansel Ford in Santa Rosa, Ca. and I wanted to share it.

My truck (Brutus) came up for it's 30,000 mi service last Saturday so I took it in. I told them I had a coolant leak up front but since they didn't have any diesel mechs working Saturdays, they rescheduled me for today.

I arrived at the dealership at 7:30am, they took the info from me that they needed, called Enterprise rentals and got me a rental car and I was on my way to work. I even arrived at work a little early.

Around 2:30 today they called and said that I had no less than three coolant leaks and my front crank seal was leaking. They had ordered the parts and could schedule the work for next Monday. They also said it was all under warranty and that a rental car would be included at no charge. There was also no charge for today's service that they did or the rental car.

All this is wonderful but the best part was the curteous and considerate way that I was treated. Mark in the Fast Lane service department had well polished people skills that absolutely made my day.

Hat's off the Hansel's, you've done a wonderful job and you have some wonderful employees.

Steve Schefer
Santa Rosa, Ca

08' F350 Super Duty 4x4 OffRoad. 6.4l, Fabtech 6" lift, Procomp 20" wheels/Toyo 37's, K&N Intake. 9" total over stock lift.
sschefer is offline  
post #2 of 3 Old 05-17-2011, 05:09 PM
Shade tree mechanic


 
95dieselsmoke's Avatar
 
Join Date: Mar 2008
Location: Lake Tapps, Wa.
Posts: 8,298
Thanks: 2
Thanked 0 Times in 0 Posts
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Feedback Score: 1 reviews
Very nice to hear this stuff

MATT

Now featuring a 6.4 fat bottum 6 speed
95 f250--238k and counting
RDS stage I's-TW live tuned-Dana 60 swap-9" lift/40x13.5x20 ProComps-ZF5 swap/short throw/South Bend CON OFE-Iron Bull front-AFE CAI-SD innercooler-Fab Tech traction bars-MBRP DP/6" black miters-Autometer boost/pyro

"If you dont have ambition and big dreams, you end up working hard for someone who does"
95dieselsmoke is offline  
post #3 of 3 Old 05-26-2011, 08:15 PM Thread Starter
Member
 
sschefer's Avatar
 
Join Date: Mar 2011
Posts: 84
Thanks: 0
Thanked 0 Times in 0 Posts
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Feedback Score: 0 reviews
Took the truck back in last Monday and got it back yesterday at noon. Same great service and the truck runs better than it ever has. They've got some good mechanics there along with great service folks.

Steve Schefer
Santa Rosa, Ca

08' F350 Super Duty 4x4 OffRoad. 6.4l, Fabtech 6" lift, Procomp 20" wheels/Toyo 37's, K&N Intake. 9" total over stock lift.
sschefer is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Ford Powerstroke Diesel Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome