Why buy from IDP? I'll tell you - Ford Powerstroke Diesel Forum
General Diesel Discussion Discuss everything else pertaining to Diesel Pickups.

Powerstroke.org is the premier Diesel Truck Forum on the internet. Registered Users do not see the above ads.
Reply
 
LinkBack Thread Tools Display Modes
  #1  
Old 05-04-2011, 10:54 PM
Compression Ignition Addict
 

Join Date: Nov 2007
Location: Covina, California
Posts: 579
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 1 reviews
Send a message via AIM to Shaolin Crane
Why buy from IDP? I'll tell you

So this started with buying a SCT TSX with offroad and tunes from Eric at IDP. Tuner worked ok for a few weeks until I started tinkering with the device (shift types etc) The tuner would frequently and when I say that I mean couple times a day, lose connectivity, freeze up, shut down and on and on.

Amongst the other problems was it would RARELY load a tune properly, standard tune times were between 1 hour to 3 hours. Even after the time length in never seemed "right" would shift funky, missed at idle on any tune etc. I called SCT probably 20 times in about 6 months with problems, and every time I would get the cookie cutter, "restart the unit, wait 5 minutes, unplug dongle..." response.

I tried everything the techs would have me do and nothing got better. I finally got one of the tech to tell me its NORMAL to have a 1.5hr tune load time. That is unacceptable to say the least, after going 'round and 'round with them I finally had enough and requested a refund since the device is obviously defective. I spoke with 5 people who told me "no, we dont do that you should have returned it sooner" etc.

Finally I email Eric and told him about the situation and he said "let me look into it" Hours later I received an email saying he was able to arrange a refund (even though SCT was going to ding me 15% restocking, nice huh? For a defective unit) Since I wanted to stay with IDP tunes and service Eric replaced the POS TSX with a X3 offroad with IDP tunes and a Edge CTS monitoring system. Straight exchange, no hassles, returned it within the same day he received my TSX (since my truck cant be run with the turbo back and no tunes)

So there you have it, my tuner is slated to come in tomorrow(tracking confirms it)

Thanks again Eric and IDP!
Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
  #2  
Old 05-04-2011, 11:29 PM
Banned
 

Join Date: Oct 2009
Location: Riverside/Norco, Ca
Posts: 3,771
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 2 reviews
awesome to hear about good people in the business like that. cant wait to see how you like your new set up now!
Reply With Quote Quick reply to this message
  #3  
Old 05-05-2011, 05:13 PM
Shade tree mechanic


 

Join Date: Mar 2008
Location: Lake Tapps, Wa.
Posts: 8,286
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 1 reviews
Good deal, nice to hear stuff like this.
Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Ford Powerstroke Diesel Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -8. The time now is 06:30 PM.


Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.6.1
Garage Plus, Vendor Tools vBulletin Plugins by Drive Thru Online, Inc.

vB.Sponsors