Compression Ignition Addict
Join Date: Mar 2013
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Came back to bite them in the @$$. That's the norm I'm seeing a lot these days, the dealers not wanting to perform thorough work because they fear they won't get compensation from Ford. All in all ends up being a crappy situation for the consumer, whom shouldn't have to go through leaps and bounds after buying a $60,000 truck, just to get some quality service.
I wrote Ford a nice email about my situation yesterday and the reply I got was this:
"Ford Motor Company is concerned with the satisfaction of Ford and Lincoln owners. Excellent dealer service helps us maintain our customers' good will. When that service affects you, we need to know. Customers such as you give us information that helps keep dealer services at the highest possible level. We are concerned about the unpleasant events you described that tainted your service experience. We believe every customer should be treated courteously, professionally, and with integrity in all instances. We apologize for any treatment that fell short of your expectations.*
*Please bear in mind, Ford and Lincoln dealerships are independently owned and operated, therefore we are unable to intervene in workmanship issues. The issues raised in your message will be best addressed by people in a supervisory role within the dealership.*"
So in other words, nothing will be done since the dealer doesn't give a $hit anyways.
2013 F-250 Lariat FX4, 6.7 Scorpion, All the bells and whistles!