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post #1 of 13 Old 09-24-2013, 07:25 AM Thread Starter
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Service Departments

I had my first scheduled maintenance done by yhr the dealer I purchased from, only because I have two years of free maintenance. All I can say is wow, these guys are so careless and stupid. I don't think I'll be returning to any service department for routine maintenance. Is this how they all are? Aside from oil changes, can I just perform them myself to save the potential heart attack? Geez

Also, where are proper jacking points or lifting points? I'd like to compare with what I saw being used.

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post #2 of 13 Old 09-24-2013, 08:34 AM
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I know what you mean about some service dept's and this is a good place to ask where folks trust the service dept in the area you live. You can perform all necessary service on your truck but you need to save receipts and document dates they are performed. I do all my service and only bring it to the dealer for warranty issues, alignment's ect.

If you read the owners manual you will find most info you need as well as on this forum.

Also the jacking points are listed in the manual. Have fun with your new truck.

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post #3 of 13 Old 09-24-2013, 04:17 PM
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I have the same retards at my dealership. Only reason I go back I because I got free oil changes for LIFE!! Anything other than that, No way!! Watched the tech take my tires off for a rotation, lean them against the wall, take a smoke break and then put them back on without rotating one tire. Luckily I marked them before he took it in the bay so proving the incompetence to the service manager only took 30 seconds.
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post #4 of 13 Old 09-24-2013, 04:37 PM
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There sure seems to be a big shortage of knowledgable diesel mechanics at dealerships these days. My brother in-law filled up my truck with water contaminated fuel, got the water in fuel light and stopped right away to drain the separator. Drove it a couple hours, got the water warning again and towed it to the dealer who I phoned and asked them to drop the tank. The dealer said they checked the fuel in the tank and deemed it ok and replace an injector. The dealer then took it for a "long" test drive and found another injector failing which they replaced. I told them again to drop the take to which they responded that they will check the fuel again. Big surprise the found no water and sent the truck home with my brother in-law who dropped off at my place. The next day I drove it a couple hours and what yah think happened? The water in fuel light came on. Drained some more fuel and drove the five minutes to the dealer who still said the issue is my almost new BPD FICM which needed replacing because it looks like its shorted out. "No it isn't shorted out" I said.... "Drop the friggin tank". Wonder of wonders there's a lot of water in the tank. All the dealer said to me was I was right all along. $5,000 dollars later and I need to find a new dealer.


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post #5 of 13 Old 09-24-2013, 04:37 PM Thread Starter
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Originally Posted by deanbrada View Post
I have the same retards at my dealership. Only reason I go back I because I got free oil changes for LIFE!! Anything other than that, No way!! Watched the tech take my tires off for a rotation, lean them against the wall, take a smoke break and then put them back on without rotating one tire. Luckily I marked them before he took it in the bay so proving the incompetence to the service manager only took 30 seconds.
That's funny you say that...I was watching them today and surprisingly they were rotated, but he just zapped the heck outta the lug nuts and never checked for proper torque. Nonetheless, I can't understand...you rotate the damn tires, but can't take 5 seconds to check air pressure like you're supposed to. Frustrates the heck outta me.

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post #6 of 13 Old 09-24-2013, 04:43 PM
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Same here in central Texas. I can find a service dept that has anyone with competence.

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post #7 of 13 Old 09-24-2013, 04:55 PM
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Originally Posted by Term3 View Post
There sure seems to be a big shortage of knowledgable diesel mechanics at dealerships these days. My brother in-law filled up my truck with water contaminated fuel, got the water in fuel light and stopped right away to drain the separator. Drove it a couple hours, got the water warning again and towed it to the dealer who I phoned and asked them to drop the tank. The dealer said they checked the fuel in the tank and deemed it ok and replace an injector. The dealer then took it for a "long" test drive and found another injector failing which they replaced. I told them again to drop the take to which they responded that they will check the fuel again. Big surprise the found no water and sent the truck home with my brother in-law who dropped off at my place. The next day I drove it a couple hours and what yah think happened? The water in fuel light came on. Drained some more fuel and drove the five minutes to the dealer who still said the issue is my almost new BPD FICM which needed replacing because it looks like its shorted out. "No it isn't shorted out" I said.... "Drop the friggin tank". Wonder of wonders there's a lot of water in the tank. All the dealer said to me was I was right all along. $5,000 dollars later and I need to find a new dealer.


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post #8 of 13 Old 09-25-2013, 03:24 AM
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Tell me you didn't pay that?
Well after getting nowhere at the dealer I had my lawyer send them a letter. So I ended up paying for the installation of one injector only and with a note that the company I work for will no longer be using them for servicing the couple hundred vehicles on site. Pays to be drinking buddies with the head of our maintenance department. So the dealer lost out BIG time due to stupidity.


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post #9 of 13 Old 09-25-2013, 03:30 AM
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Originally Posted by Term3 View Post
Well after getting nowhere at the dealer I had my lawyer send them a letter. So I ended up paying for the installation of one injector only and with a note that the company I work for will no longer be using them for servicing the couple hundred vehicles on site. Pays to be drinking buddies with the head of our maintenance department. So the dealer lost out BIG time due to stupidity.


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post #10 of 13 Old 09-25-2013, 07:21 AM Thread Starter
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Came back to bite them in the @$$. That's the norm I'm seeing a lot these days, the dealers not wanting to perform thorough work because they fear they won't get compensation from Ford. All in all ends up being a crappy situation for the consumer, whom shouldn't have to go through leaps and bounds after buying a $60,000 truck, just to get some quality service.

I wrote Ford a nice email about my situation yesterday and the reply I got was this:

"Ford Motor Company is concerned with the satisfaction of Ford and Lincoln owners. Excellent dealer service helps us maintain our customers' good will. When that service affects you, we need to know. Customers such as you give us information that helps keep dealer services at the highest possible level. We are concerned about the unpleasant events you described that tainted your service experience. We believe every customer should be treated courteously, professionally, and with integrity in all instances. We apologize for any treatment that fell short of your expectations.*

*Please bear in mind, Ford and Lincoln dealerships are independently owned and operated, therefore we are unable to intervene in workmanship issues. The issues raised in your message will be best addressed by people in a supervisory role within the dealership.*"

So in other words, nothing will be done since the dealer doesn't give a $hit anyways.

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