Yep, that's what they said. Basically, I ordered their headlights for my truck. I also paid for expedited shipping, and what I got from UPS were two little packages of BULBS, no headlights to speak of. When I called, I explained that I had a big problem with my order. Then, I was told a "big" problem is only when somebody dies, and that they don't consider the issue with my order to be a "problem". No offer for shipping being refunded, no offer for a discount, no apologies, nothing. That did it for me, I couldn't believe the audacity of these people. I demanded a refund, then I was told that they would rather just resend the headlights. I said nope, I want my money back. They went on explaining they only had one set of lights left, and I wouldn't have a chance again to get them. I said I don't care, I don't want them just give me my money back.
My email to them...
"I was the one that called today about returning the headlights. I was shipped two boxes of bulbs, instead of one box of bulbs, and the projector headlights. The proof is in the tracking info. I will ship them back today, but I would like an immediate refund for the headlights, since I never received them, and then you could just refund me the bulbs once you get them back. That way I'm not waiting on the large majority of the refund, and you could simply refund the remainder when you get the returned bulbs (59.90 vs. 499.95 for the actual projector lights) I tried calling back again to discuss this further earlier today, but nobody answered the phone. So now I am emailing instead. Please let me know.
Also, I don't appreciate being told that when I have a major problem with my order, that a "major" problem is one in which somebody dies, and that mine is not considered a big problem to you. What happened to respect towards the customer? I choose to run my business by the old "the customer is always right" basis. To me, receiving $60 worth of bulbs, after spending $518.85 with you, would fall under the category of a "major" problem with an order. I tried to resolve this last week before ever even possessing the items, but never received a call back. I honestly didn't expect that I would anyways"
Quite a few days went by, and no refund. So this is the email I sent to receive the one below.
"Hello again. This is **** ****, with order #*****. I still have not received any sort of a refund. Just checking to see when I will be getting my money back. I did send the bulbs back last week, so I did my part. I don't want to call my credit card company, or post my bad experience with you on powerstroke.org, where you already have an 18 page long thread of dissatisfied customers. http://www.powerstroke.org/forum/6-4-exterior-discussion/117247-recon-light-parts-cheap-junk.html"
I received this back...
"Do what you want but the refund has been done. Message boards are juvenile. Don’t waste your time on those things. Misery loves company..You should have kept your bulbs and allowed us to ship you the headlights. Oh well too bad. Merry Xmas and have a great new year.
Then my email in return..
"I'm really not trying to be an *******. I would have been fine with waiting, and getting the lights shipped late. However, I really didn't appreciate the way I was treated on the phone. Had it not been for that, all would have been fine. I felt belittled, and that my concern was of no issue to your staff, or your company. Also, I honestly tried to call the week prior to receiving the lights in order to resolve the issues. I was told that I would get a call back, but never did"
Last edited by dieselkane; 03-11-2011 at 10:00 AM.