Crack in Transmission... Am I Wrong for Wanting.... - Ford Powerstroke Diesel Forum
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View Poll Results: With only 800 miles should Ford....
Ford should replace the entire transmission at only 800 miles! 59 93.65%
Ford should just replace the transmission case at only 800 miles! 4 6.35%
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post #1 of 43 Old 12-20-2010, 07:18 AM Thread Starter
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Crack in Transmission... Am I Wrong for Wanting....

Hello everyone... this day is starting off like garbage and to make matters even worse I got an email from Ford this morning regarding my cracked transmission.

See... the truck came to me with a crack in the transmission housing. I noticed the oil on the axle and shocks with only 40 miles on it. I was under it reading part numbers off the springs and axle to a friend in KC the first hour I had. I did not think anything of it, my thoughts were it was over serviced at the factory or it came off the transport.

Well that was not the case... at 800 miles and after finding a puddle on the garage floor I took it to the dealership to find out it was cracked. They emailed Ford and the fix is to replace the housing only! So with 800 miles I am going to have a rebuilt transmission!!!

I want a new transmission and not a rebuilt one..... am I wrong for wanting this? Everyone is telling me they should give me a new truck, this I know is unrealistic... but a new transmission it not!!!

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post #2 of 43 Old 12-20-2010, 07:20 AM
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I'd really push for the new tranny, but if they threw in a warranty covering your "new" tranny for, say, 150,000 miles, then I'd be happy.

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post #3 of 43 Old 12-20-2010, 07:21 AM Thread Starter
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They are not taking about throwing anything in!

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post #4 of 43 Old 12-20-2010, 07:26 AM
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That sucks. You could argue that due the leak, you're worried about internal damage on the tranny from low fluid level. How high up the Ford ladder have you gone? Are you going through the service manager for everything or do you have a contact with Ford directly. I'd start making a fuss and see if you can talk to somebody higher up that actually wants to keep you as a customer.

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post #5 of 43 Old 12-20-2010, 07:32 AM
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With a new engine and trans platform I am actually surprised that they are not replacing the entire trans - get the unit back to R&D to find out why.

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post #6 of 43 Old 12-20-2010, 07:39 AM Thread Starter
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That sucks. You could argue that due the leak, you're worried about internal damage on the tranny from low fluid level. How high up the Ford ladder have you gone? Are you going through the service manager for everything or do you have a contact with Ford directly. I'd start making a fuss and see if you can talk to somebody higher up that actually wants to keep you as a customer.
I sent an email to he VP of Communications Mr. Ray Day and have been talking to an Executive Liaison. The next person up would be Mulally himself!

I am wanting to return the truck... it hasn't even been 30days yet and the plates are due the 23rd.

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With a new engine and trans platform I am actually surprised that they are not replacing the entire trans - get the unit back to R&D to find out why.


I found out they cannot find an entire transmission!! I told them I know where there is a stack of them just 5 hours away!!!

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post #7 of 43 Old 12-20-2010, 07:51 AM Thread Starter
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I'd start making a fuss and see if you can talk to somebody higher up that actually wants to keep you as a customer.
Actually the dealership is pulling for me hard. I am friends with them, but they are saying they can only do what Ford tells them.

EVERYONE THERE AGREES I SHOULD GET A NEW TRANSMISSION.

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post #8 of 43 Old 12-20-2010, 08:06 AM Thread Starter
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If anyone reading this works of Ford and would like to offer help please send me a PM.

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post #9 of 43 Old 12-20-2010, 08:12 AM
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HOLD IT! You obviously ordered this truck in right? The crack didn't happen at 800 miles, it was cracked when it showed up which means it happened at 0 miles and not even in your posession. If the dealer doesn't make it right, they are chicken s**t no matter what Ford says. This is the problem with things these days... noone even knows what the word warranty means anymore and it's not worth the paper they print it on. In my book it's a trans replacement with no arguement from them whatsoever. Good Luck

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post #10 of 43 Old 12-20-2010, 08:36 AM
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Though I risk extreme criticism for this, I think it's a reasonable and legitimate question:

What's it to you? The parts inside are already new (800 miles), so what's the problem with replacing what's broken?

Secondarily, if they don't have spare transmissions around, they're trying to get you back on the road. If you choose to wait for a tranny, you don't have a pickup until they have spare trannies, so they're spending WAAAYY more money by going the way they're trying to go just so that you can have your pickup sooner.

I guess I just don't get it.
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