Trip to dealership with 6.4L ends badly with unauthorized repair - Ford Powerstroke Diesel Forum
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Old 06-17-2013, 05:21 PM
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Trip to dealership with 6.4L ends badly with unauthorized repair

I posted this in the Powerstroke General forum, but meant to post it here in the 6.4L general forum:


I purchased this 2008 F350 6.4l a week ago and I went to the local Ford dealer to have the coolant flushed because the truck has 97,000 miles on it. After I got the truck back last Friday afternoon it was leaving coolant puddles everywhere, so I went back today (Monday). They told me the radiator is now cracked but their flush had nothing to do with it, it was just a coincidence that the leak started the same day.

But here's what has me really pissed off, without permission to conduct any repairs or do anything other than find why my truck is leaking after their flush, they added a bottle or two of stop leak additive to my cooling system. The radiator stopped leaking, but now I have some sort of stop leak crap in my coolant system. They also didn't give me documentation for what they did because my service rep did it without asking me and made it "free of charge". You can bet I'll be getting documentation with another trip to their dealership tomorrow morning, even if I have to scream at them in the middle of the sales floor.

What I'm concerned about now is that this stuff is going to cause problems with the temperamental EGR system, thermostats, water pump, heater core, coolant flow in the heads, etc. My truck is out of warranty so if any, or perhaps all, of these things happen in the coming weeks or months then I'm simply going to be screwed. I've never used a lawyer before, but I'm seriously thinking about finding one right now. Who knows how much this could cost me down the road, up to and including a new engine if a cylinder cracks due to a coolant blockage.

After the service rep told me what they had done and saw my reaction he knew he had just made a big mistake. He tried to cover it by telling me how great this stuff is and how its "not like all of the other junk stop leak stuff on store shelves", he insisted that this was special stuff only sold to dealers. I made him give me the name so I could look it up. It's called "Wynn's Professional Radiator Sealant", and I can't find much information about it.

I now ask, what would you do if this was your truck and they repaired it with stop leak crud without any permission or documentation? These trucks are pretty damn expensive to fix out of warranty and I've seen stop leak additives make a mess out of a motor, so I'm pretty concerned about this. Would you demand payment for future repairs to all related systems, just settle for a free coolant flush and call it good, or would you get more extreme like demand they pay to have the heads removed by an independent shop so the journals can be cleaned and the gaskets replaced? I would simply ask for an extended warranty to cover future repairs, but this truck already has an H&S tuner with a dpf delete and I wouldn't trust them to honor an extended warranty of any kind.

Thanks,
Nate Hahn

2008 F350 Lariat
Supercab with Short bed
H&S Tuner
DPF Delete
2" Lift
35" General Grabbers on 20" rims


Last edited by Mr Hahn; 06-21-2013 at 11:59 AM.
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Old 06-17-2013, 06:51 PM
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I would be expecting a new oil cooler more than anything......watch your coolant deltas very closely...I bet that stop leak that isn't used in the leak ends up there...
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Old 06-17-2013, 07:12 PM
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Well the radiator leaking is a common problem and I don't think it is their fault but putting the stop leak is probably the dumbest thing you could ever do. I could see a stopped up oil cooler,egr coolers,heater cores you name it. Ford doesn't distribute any of that crap to dealers. You put stop leak in a $500 car your taking to an auction not a $40k truck someone drives daily. Dealerships will usually give in to irate customers.
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Old 06-17-2013, 07:34 PM
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Do your research and find the problems that are going to be created from their lack of common sense and I would contact the owner of the dealership and take it straight to the top. All you'll get is the run around with the people on the bottom because they don't want the boss to know they just messed up.


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Old 06-17-2013, 11:08 PM
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OP nice truck man. That's the color I wanted! Anyhow, I'm pissed for you. I would have them flush the cooling system with the restore products. That will probably keep your system from having any problems. Just get that shiz out immediately. It won't hurt anything unless air gets to it in the short term. Over time, it will coagulate and stick to everything.
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Old 06-18-2013, 06:15 AM
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Quote:
Originally Posted by rt_hawk View Post
I would be expecting a new oil cooler more than anything......watch your coolant deltas very closely...I bet that stop leak that isn't used in the leak ends up there...
^^ this. The thing i would be worried about clogging with that stuff is the oil cooler.
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Old 06-18-2013, 06:22 AM
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I would send me he wife in after them after I got finished ripping them a new one. If they think that 6' 260lb man was raising hell then they wouldn't know what to think when my little 5' 105lb fire ball lit into their azz for being stupid.

That being said I would definantly raise some hell and get some paperwork showing what he did or at the least out your cell phone on voice record and hold it while I was talking to him then take that to the owner.

I am so pissed for you also. I can't stand an idiot.

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Old 06-18-2013, 06:29 AM
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They are now telling me that they add this sealant with every flush, and all they did was add another bottle when I came back. They are actually trying to argue that I'm being unreasonable because they double dosed my truck with a selant without my permission. They assumed it was ok since they put it in after the flush and I didn't make any noise at that point, forget the fact they don't tell customers that they add this crap in the first place when you ask for a regular coolant flush. The service rep also flat refuses to provide me with documentation, he says I need to wait for the service manager who can't be found for some reason right now. I'm now hunting for the GM.
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Old 06-18-2013, 06:37 AM
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they arn't going to do anything but flush it again for you.....find a better service dept........mine for example....i took the truck in for a noise i was getting in the right from shock area every time i turned hard left....i suspected the guys that leveled it f-ed it up but they never admitted it.....anyway took it to my ford service dept....they found the issue quickly and fixed it for me for $100.... then they noticed my lower radiator hose was leaking and the radiator itself, been replaced 2 times already............they replaced the radiator and the upper and lower hoses and the de gas bottle...all under warranty.... my truck was out of warranty for a year now.........those guys are awesome....
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Old 06-18-2013, 06:43 AM
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injekter1 would you mind posting a picture of the updated degas bottle? I am debating on getting the updated one.
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