Spartan diesel customer service and sales - Ford Powerstroke Diesel Forum
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post #1 of 21 Old 03-28-2012, 12:15 PM Thread Starter
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Spartan diesel customer service and sales

So I bought a tuner and I am currently waiting for it to get here, well I faxed my disclaimer, they said they haven't received it so okay no biggie I'll send it again, well after that I asked questions about after I get I what I need to do, evidently that's a no no, I got refer to the email, sorry at the current moment I couldn't get to my email. So it would have been nice just to get a answer, I know the question has been asked millions of times but I do t see the problem, I work at ford kcap... Buy American...I build 580+ trucks everyday and I don't take it out on the truck, so why couldn't I just got a answer without flack... Guess I was just spoiled by dealing with innovative and dp. My rant is over

2003 F-250 RC/LB 6.0L with Innovative tunes, K&N FIPK, 3.5 inch down pipe to 6 inch stacks, ARP studs, Autometer gauges, 2006 grill and bumper.

2003 F250 CC/SB 7.3L DP-Tuner, 4" turbo back 5" tip, Autometer gauges, Cowl Hood.

1984 Ranger RC/LB 2.2L Perkins, turned the pump up, turbo off a Mitsubishi 2.3L, and yes it rolls coal, it's not fast, and it's not for sale. 290k miles 43 mpg
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post #2 of 21 Old 03-28-2012, 03:52 PM
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that is crazy i have had nothing but good service from them


Horsepower is like sex, once you get it you can't get enough of it

2008 6.4 with 200k and counting

5" FLO-PRO exhaust W/6" tip
AFE stage 2 CAI
Spartan tuner
PTP EGR Delete
coolant filter
leveling kit
4in rear Blocks
20's W/35's
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post #3 of 21 Old 03-28-2012, 04:29 PM
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That was hard to understand...
Who at spartan were you speaking to?

2008 Job 3, F350, 6.4/drw/lariat/CC/LB, Spartan, Viper 5902, Line-X, Flo-pro egr delete, aFe stage 2 proguard 7, MBRP Cool Duals/downpipe/CAC, CCV mod, coolant filter PMF 7" 4link, Rigid Dually fogs, Royalty Core 3pc, Crown brake lines, Mishimoto Rad
6.4 Rebuild May/2015, BD manifolds+Uppipes, chromoly rods, rockers,lifters, hd springs
Monstir 20", 37x12.50 ATZ P3
1999 Corvette Cpe
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post #4 of 21 Old 03-28-2012, 04:45 PM
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buy an H&S.

problem solved
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post #5 of 21 Old 03-28-2012, 04:51 PM
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can't beat the H&S should of went with KEM

2007 F250 king ranch 6.0 powerstroke
SCT w/ custom tunes from innovative
5" mbrp exhaust
Studded and EGR Deleted

on to the next toy
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post #6 of 21 Old 03-28-2012, 05:00 PM
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Spartans customer service has never been great. I will say that's one of the reasons I left.

Sent from my DROID2 using App

2013 F150 FX4 EcoBoost fully loaded with the app pkg on Icon 2.5" coilovers
06 F350 Lariat-PMF 8" on 37'sSold
09 F350 ccsb Pmf 7" on 37's Sold
01 F250 ccsb 6" on 35's with to much to list Sold
98 Cobra Vert 583 RWHP Sold

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post #7 of 21 Old 03-28-2012, 06:01 PM
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I called up Spartan about a week ago. I spoke with Mick and he was very helpful and took the time to make sure I understood what he was saying. No problems here.

2008 F-350 King Ranch
2 - 91 Mustang's
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post #8 of 21 Old 03-28-2012, 06:12 PM
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I've dealt with Donna, Jeff and Mick @ Spartan...

Donna's a sweetheart whose helped me out with admin related stuff (shipping, etc.) on more than one occasion...

Jeff's given me a ton of tech assistance, particularly with his suspension setup and helping me set up my truck...last I checked they don't sell suspension stuff but he's given me help on his/Spartan's time despite my innumerable stupid questions.

And Mick on several occasions has bailed me and my friend out. I work on my buddy's '08 F350 which is Spartanized (TCM too) and due to an improper key cycle during a reflash was DEAD in the water. On a Friday 5 o'clock!

Mick got the truck back up and running 100% in no time and made sure my buddy had his truck for the weekend. Wasn't his fault that my buddy key-cycled when he shouldn't had, but he cleaned up the mess and never complained for a second.

I've had nothing but consistent above and beyond customer service from Spartan. I'm not disrespecting the OP or anyone else whose had otherwise, just wanted to give my two cents is all...

'10 F250 CC/SB FX4 530 HP/1047 Torque (Gearhead Street Tune), lowered/LEVELED, aFe Stage II Si intake, Spartan CAC pipe, powerstroker67 DPF-delete & ceramic coated downpipe, MBRP Cool Duals, AMSOIL oil bypass, DieselSite coolant bypass, PowerStroke Connection CCV kit, Fumoto oil drain valve, PAC Navigation Unlock Interface, Edge CTS, Boston Acoustic SE85s (front & rear), Kicker Solo-Baric L5 12-inch sub with Kenwood KAC-9105C amp, Retro-Solutions 55W Digital 6K HID Headlights & 3K Fog Lights
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post #9 of 21 Old 03-28-2012, 06:32 PM
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That was too hard to read... So I stopped...

2015 F350 DRW Platinum, SCT X4, EDGE CTS2, aFe PDS, AirLift 5000 Ultimate & Wireless Air, Lund LED Bull Bar, RC Grille bar, B&W 5th Wheel, Stark LED Lighting
2010 F250, H&S Mini Maxx, aFe PDS, Diamond Eye 4", Pro Comp Nitro 2.5", Bilstein 5100, SmittyBilt Bull Bar, Bushwacker Pocket Style, B&W Slider, Firestone Ride-Rite, Fuel Hostage 20x10, Pioneer/Kicker/JL Audio

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post #10 of 21 Old 03-28-2012, 08:03 PM
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I have not ever had an issue, call Mick and he will get you set up no matter how many questions you ask or how long it takes!

Just purchased a new 2016 CC
2008 F350 CC SRW, 4X4/LB
Spartan Tuned/Spartan TCM
1722 Elite Head Studs/ChromeMoly pushrods
Bullet Proof 1/2 oil cooler kit
4" Down Pipe/4" DPF/Cat Delete
Diamond Eye 5" DPF back/5" Areo Turbine Muffler
3" CAI/inter cooler
CCV mod w/catchcan
Big Wig Sway Bars
PMF Traction bars
Icon 2.5 front coil springs
Bilstein shocks/Top Gunz dual stabilizer w/Bilsteins
Airlift/remote airbags
Viper 5701 w/SmartStart
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