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  #1  
Old 08-13-2007, 05:38 AM
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Arrow Tracking Your Own Vehicle Order

************************************************** *************************
What do you need to track my order?
************************************************** *************************
You need to post your Vehicle Indentification Number (VIN) - Ask your dealer for this 17 digit number

-OR-

On your order form you will find the following information:

1. Your Dealer Code: (the Dealer Number) Use 5 digits, drop the letter.
2. Model Year: (Year of your car, eg 2008).
3. Your Body Type: (T80 for V6 Mustang, T82 for V8 Mustang).
4. Your Order Number: Given to you by the dealer, should be on the order sheet.

************************************************** *************************
Can I track my own order?
************************************************** *************************
Short answer? Sure! As above, you will need a Vehicle Indentification Number (VIN) - Ask your dealer for this 17 digit number

-OR-

On your order form you will find the following information:

1. Your Dealer Code: (the Dealer Number) Use 5 digits, drop the letter.
2. Model Year: (Year of your car, eg 2007).
3. Your Body Type: (T80 for V6 Mustang, T82 for V8 Mustang).
4. Your Order Number: Given to you by the dealer, should be on the order sheet.

-THEN-

Once you know all that, give the Vehicle Order Processing Center (VOPC) a ring at this number 1-800-962-3746. This is the VOPC number and it's for Dealers only. Remember, you work for the Dealer... They may ask you for your name, so have your salespersons name handy!

************************************************** *************************
Some things learned from calling ERL so many times...
************************************************** *************************
- When ERL says your vehicle has been scheduled for production the week of '../../..'
It's always a Monday. Just basically giving that particular week a name. Don't get hung up on strange
date orders. You'll probably hear something like as of 12/21 your unit is scheduled for production on
12/19. Just be happy your car's birthday is near.

- When ERL says your vehicle is "locked in for production on '../../..'" that is your tentative production
date. Your Blend Date is a week before that (you can get your sticker then). (You've probably been
blended at least sequenced, I can't remember.)

************************************************** *************************
What are all the different Production Stages, and what do they mean?
************************************************** *************************
Receipt Date: The date that MS&S recorded the order.
When the order is received from the dealers

Serialize Date: The date that MS&S transfers the order to MP&L and the VIN is created.
When the order is received by Material Planning and parts are ordered

Segment Date: The date that MP&L determines which week the order will be built.
When they figure what week that parts will be able to be delivered to the plant to build the vehicle

Sequence Date: The date that MP&L determines which day the order will be built.
When they figure what day that parts can be at the plant to build the vehicle

Blend Date: The date that MP&L determines when the order will be built within the assigned day.
When they figure the specific order that vehicles will be built. This depends on options and line constraints.

Produced Date: The date that VO finished assembling the vehicle
Your unit has been built!

Gate Release Date: The date that VO transfers the vehicle to Transportation Carriers for shipping
Your unit has left the building, and is in the hands of the shipper (rail or truck)

Ship Date: The date the vehicle left the Assembly Plant
Your unit has left the load site, and is on it's way to the dealer

Arrival Date: The date the Dealership received the vehicle
Your dealer has the unit in hand, doing the dealer prep thingy

Sold Date: The date the Customer picked up the vehicle
You came in, looked it over, said, "I'll take it!" and signed the papers

************************************************** *************************
My vehicle has shipped, now what can I do?
************************************************** *************************
Once your vehicle gets to Ship Date you can call VOPC (1-800-962-3746) to get a Railcar Number (The bottom of your window sticker says "Method of Transp," convoy mean railcar). You must speak to an Analyst to get the railcar number. They may ask you for the following information:

1. Your Dealer Code: Found on your order sheet

2. Your Name: Use your salespersons First and Last name

3. VIN or Order #: (I chose VIN so I don't know what they ask for with the order #)
For VIN: They ask for the first 2 digits (Mustangs are 1Z) and the last 8.

-THEN-

With a Railcar#, we can track your vehicle through several rail systems to let you know when to clean the garage. It is also helpful if you think your dealer may sell your vehicle out from under you, as we have all witnessed here. Information just seems to help keep them honest...

************************************************** *************************
Other Frequently Asked Question
************************************************** *************************
Q: I heard I can get a .PDF of my Window Sticker, when and how?
A: Usually a day after Blend Date has been reached the Window Stickers are available. Just post your request, and if it's in the system, we'll post it for you.

Q: What does CONVOY mean on the Window Sticker under Shipping?
A: Shipped via train, on a railcar

Q: Why do some window stickers have someone's name on it?
A: A/X/Z/D 'plan' ordered cars get names on the stickers if 'Plan' ordered from the beginning. You'll see
names like 'X00name00X'

Q: How long will it take from start to finish or from one production stage to the next?
A: They vary! Receipt to Serialize depends on allocation/priority. Serialize to Segment is typically the same day. Blend Date to Produced Date typically takes a week. Typically, Production to Gate Release is the same or one day apart. Gate Release and Ship are usually the same day. Production from start to finish is usually within 24 hours.

Q: What the heck is an ERL?
A: Evil Robot Lady. The voice on the VOPC auto system.
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  #2  
Old 08-13-2007, 05:39 AM
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I got this from blue oval forums
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  #3  
Old 08-13-2007, 06:28 AM
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Wow - thats a lot to track an order... but very cool info! Maybe someday I'll be able to track my own new Super Duty
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  #4  
Old 03-10-2013, 03:55 PM
JAB JAB is offline
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Quote:
Originally Posted by LAJones View Post
************************************************** *************************
What do you need to track my order?
************************************************** *************************
You need to post your Vehicle Indentification Number (VIN) - Ask your dealer for this 17 digit number

-OR-

On your order form you will find the following information:

1. Your Dealer Code: (the Dealer Number) Use 5 digits, drop the letter.
2. Model Year: (Year of your car, eg 2008).
3. Your Body Type: (T80 for V6 Mustang, T82 for V8 Mustang).
4. Your Order Number: Given to you by the dealer, should be on the order sheet.

************************************************** *************************
Can I track my own order?
************************************************** *************************
Short answer? Sure! As above, you will need a Vehicle Indentification Number (VIN) - Ask your dealer for this 17 digit number

-OR-

On your order form you will find the following information:

1. Your Dealer Code: (the Dealer Number) Use 5 digits, drop the letter.
2. Model Year: (Year of your car, eg 2007).
3. Your Body Type: (T80 for V6 Mustang, T82 for V8 Mustang).
4. Your Order Number: Given to you by the dealer, should be on the order sheet.

-THEN-

Once you know all that, give the Vehicle Order Processing Center (VOPC) a ring at this number 1-800-962-3746. This is the VOPC number and it's for Dealers only. Remember, you work for the Dealer... They may ask you for your name, so have your salespersons name handy!

************************************************** *************************
Some things learned from calling ERL so many times...
************************************************** *************************
- When ERL says your vehicle has been scheduled for production the week of '../../..'
It's always a Monday. Just basically giving that particular week a name. Don't get hung up on strange
date orders. You'll probably hear something like as of 12/21 your unit is scheduled for production on
12/19. Just be happy your car's birthday is near.

- When ERL says your vehicle is "locked in for production on '../../..'" that is your tentative production
date. Your Blend Date is a week before that (you can get your sticker then). (You've probably been
blended at least sequenced, I can't remember.)

************************************************** *************************
What are all the different Production Stages, and what do they mean?
************************************************** *************************
Receipt Date: The date that MS&S recorded the order.
When the order is received from the dealers

Serialize Date: The date that MS&S transfers the order to MP&L and the VIN is created.
When the order is received by Material Planning and parts are ordered

Segment Date: The date that MP&L determines which week the order will be built.
When they figure what week that parts will be able to be delivered to the plant to build the vehicle

Sequence Date: The date that MP&L determines which day the order will be built.
When they figure what day that parts can be at the plant to build the vehicle

Blend Date: The date that MP&L determines when the order will be built within the assigned day.
When they figure the specific order that vehicles will be built. This depends on options and line constraints.

Produced Date: The date that VO finished assembling the vehicle
Your unit has been built!

Gate Release Date: The date that VO transfers the vehicle to Transportation Carriers for shipping
Your unit has left the building, and is in the hands of the shipper (rail or truck)

Ship Date: The date the vehicle left the Assembly Plant
Your unit has left the load site, and is on it's way to the dealer

Arrival Date: The date the Dealership received the vehicle
Your dealer has the unit in hand, doing the dealer prep thingy

Sold Date: The date the Customer picked up the vehicle
You came in, looked it over, said, "I'll take it!" and signed the papers

************************************************** *************************
My vehicle has shipped, now what can I do?
************************************************** *************************
Once your vehicle gets to Ship Date you can call VOPC (1-800-962-3746) to get a Railcar Number (The bottom of your window sticker says "Method of Transp," convoy mean railcar). You must speak to an Analyst to get the railcar number. They may ask you for the following information:

1. Your Dealer Code: Found on your order sheet

2. Your Name: Use your salespersons First and Last name

3. VIN or Order #: (I chose VIN so I don't know what they ask for with the order #)
For VIN: They ask for the first 2 digits (Mustangs are 1Z) and the last 8.

-THEN-

With a Railcar#, we can track your vehicle through several rail systems to let you know when to clean the garage. It is also helpful if you think your dealer may sell your vehicle out from under you, as we have all witnessed here. Information just seems to help keep them honest...

************************************************** *************************
Other Frequently Asked Question
************************************************** *************************
Q: I heard I can get a .PDF of my Window Sticker, when and how?
A: Usually a day after Blend Date has been reached the Window Stickers are available. Just post your request, and if it's in the system, we'll post it for you.

Q: What does CONVOY mean on the Window Sticker under Shipping?
A: Shipped via train, on a railcar

Q: Why do some window stickers have someone's name on it?
A: A/X/Z/D 'plan' ordered cars get names on the stickers if 'Plan' ordered from the beginning. You'll see
names like 'X00name00X'

Q: How long will it take from start to finish or from one production stage to the next?
A: They vary! Receipt to Serialize depends on allocation/priority. Serialize to Segment is typically the same day. Blend Date to Produced Date typically takes a week. Typically, Production to Gate Release is the same or one day apart. Gate Release and Ship are usually the same day. Production from start to finish is usually within 24 hours.

Q: What the heck is an ERL?
A: Evil Robot Lady. The voice on the VOPC auto system.
Could anyone comment if this process is still valid with tracking your truck order? I have a F350 King Ranch dually on order, got the VIN about 3 weeks ago. The dealer is saying that it's due to be made the week of the 18th of this month. If there is a new process, is there a "Secret Squirrel" handshake one has to acquire to find out?

I currently have a 1999 (bought it in May98) F250 SuperCab PowerStroke with 250K miles on it. Still runs great but body cancer has started on it.

Last edited by JAB; 03-10-2013 at 03:58 PM.
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