About to lock horns with Ford on a long shot & I need some ammo. 2008 6.4 high pressure fuel pump has failed, resulting in a quote of over 9,000.00 for full replacement of all fuel system components past the pump. Fine metal shavings have been distributed through the system to the injectors.
The truck has 90k on the chassis, but it had a motor at 50k. (we found out later - bought it used). Here's my problem. My husband in a rush brought it down to the dealer for another, unrelated problem. When he parked it he forgot to take the stacks home and deprogram the chip before he left the keys.
So after he got in a pissing match with the tech (who was wrong btw) , they were sure to void the warranty in the system.
Now a diff dealer mech has backed me a little saying the stacks did not cause the failure, give it a shot with Ford warranty. If they ask him, that's his story (and it's the truth). Anyone have any successes, failures, advice on a warranty battle? Letters, faxes email, a person? What worked, what didn't? I need tsb's, anecdotal stories, prescidences, anything. Thanks!!