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  #11  
Old 01-29-2013, 09:22 AM
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Re: Ordered BPD FICM. What to do with old shell?

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Originally Posted by dieselmatt View Post
While I agree, I can understand their point of view. It is electronics after all...
Well, at $700 and the BPD name ( it doesn't cost them $700 to build) you expect a bad a$$ ficm that will last right? Why just say, "our product is the best" but we only guarantee that for 11 moths and 29 days.
Why not a three year warrenty or hell my stock ficm has lasted 8 years so far why not 8 years?

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  #12  
Old 01-29-2013, 09:24 AM
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Quote:
Originally Posted by WarChild View Post
Well, at $700 and the BPD name ( it doesn't cost them $700 to build) you expect a bad a$$ ficm that will last right? Why just say, "our product is the best" but we only guarantee that for 11 moths and 29 days.

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I bought one anyway. There is no doubt in my mind that BPD will work with anyone that has issues with their FICM even after the "warranty" expires.
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  #13  
Old 01-29-2013, 09:39 AM
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Just because it says bpd doesn't mean it won't break ever, fix it someday when you have cash and keep it around
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  #14  
Old 01-29-2013, 09:43 AM
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Quote:
Originally Posted by dieselmatt View Post
I bought one anyway. There is no doubt in my mind that BPD will work with anyone that has issues with their FICM even after the "warranty" expires.
I don't really doubt the level at which the unit has been built or even how long it will last. I only question the warranty length. Hell, you can get a 2 year from FICMRepair.com. See where I'm coming from.

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Originally Posted by Fosterslaw77 View Post
Just because it says bpd doesn't mean it won't break ever, fix it someday when you have cash and keep it around
I dont think anyone said it wouldn't ever break and Im not actually talking about when or if I though it would break.

Last edited by WarChild; 01-29-2013 at 10:00 AM.
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  #15  
Old 01-29-2013, 10:15 AM
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We offer a 1 year warranty on the unit at this time. There are several reasons for this. The first reason is so we can find out what the failure rate is over time. This allows us to identify pattern failures, make design changes adjust pricing if needed. Another reason is to identify installation issues and abuse issues. After we can predict the failure rates and reasons, and after making the needed adjustments, we generally offer a longer warranty.

Now, having said that, I don’t think we have ever not worked with a customer even if they have been outside our warranty period. This is probably directly proportional to how reasonable the customer is as well.

Customer relations have to be a “win” for all parties involved. We have found that when we approach warranty issues with this goal in mind, our customers and our own sanity are best served.
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  #16  
Old 01-29-2013, 10:25 AM
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Re: Ordered BPD FICM. What to do with old shell?

Quote:
Originally Posted by DieselFab67 View Post
We offer a 1 year warranty on the unit at this time. There are several reasons for this. The first reason is so we can find out what the failure rate is over time. This allows us to identify pattern failures, make design changes adjust pricing if needed. Another reason is to identify installation issues and abuse issues. After we can predict the failure rates and reasons, and after making the needed adjustments, we generally offer a longer warranty.

Now, having said that, I don’t think we have ever not worked with a customer even if they have been outside our warranty period. This is probably directly proportional to how reasonable the customer is as well.

Customer relations have to be a “win” for all parties involved. We have found that when we approach warranty issues with this goal in mind, our customers and our own sanity are best served.
There we go....good answer.

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  #17  
Old 01-29-2013, 06:05 PM
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Is it even feasible to send your board to ed if you already have the bpd half shell? I was thinking of doing this so i could get the logic side atlas 40 tuned.
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  #18  
Old 01-29-2013, 06:08 PM
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Quote:
Originally Posted by Kyle K View Post
Is it even feasible to send your board to ed if you already have the bpd half shell? I was thinking of doing this so i could get the logic side atlas 40 tuned.
Why wouldn't you just send it to PHP directly?
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  #19  
Old 01-29-2013, 06:25 PM
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Sorry i don't know who that is or what they do.
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  #20  
Old 01-29-2013, 06:28 PM
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PHP = Power Hungry Performance = Bill Cohron the guy who writes the tunes for the FICM that Ed uses to reprogram you FICM when he has it there.
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