IPR Customer Service...A+++++++ - Ford Powerstroke Diesel Forum
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  #1  
Old 11-30-2012, 06:17 PM
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IPR Customer Service...A+++++++

I just wanna throw a shout out to Vince and his excellent customer service. I got my new high flow filter in tonight. I was so excited to open it up that the filter and spring fell out when I pulled the cap. I called him to ask how to re-install it. He answered the phone and caledl me by my first name and talked to me for about 25 minutes on the filter, the design, how to use it and why he chose such a damn heavy yet beautiful chunk of aluminum to manufacturer this thing from.

Vince,

Thank you for you time, your patience and the info you provided me tonight. I look forward to talking with you again in the future!

Mat
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  #2  
Old 11-30-2012, 09:36 PM
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Customer service now a days goes a long way
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Old 11-30-2012, 09:46 PM
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It sure does, especially when you've only talked to the owner three times but he talks with you like you're high school buddies. Very personable for certain.
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Old 11-30-2012, 09:48 PM
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Pics? I don't think I've seen the IPR filter before.
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Old 11-30-2012, 09:51 PM
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Yes sir, pretty amazing when you call a company and they remember your name did the same for me.

I will get your pictures tomorrow, been busy and not much daylight up here right now.
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  #6  
Old 11-30-2012, 09:53 PM
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Quote:
Originally Posted by Fantom View Post
Pics? I don't think I've seen the IPR filter before.
Gimme a min and I'll upload them. Snafu was getting me pics of his truck, not the filter. I just got my filter today. SOLID!!! Ain't not joke in that and worth every bit of the $249 it goes for. The one with the Coors Light can was to give an idea of its size.



I think I put that spring on right. it fell off when I opened it and Vince walked me through it so hopefully that's right. haha

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Old 11-30-2012, 09:58 PM
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Looks like a pretty solid piece

Quote:
Originally Posted by onebadcoastie View Post
Gimme a min and I'll upload them. Snafu was getting me pics of his truck, not the filter. I just got my filter today. SOLID!!! Ain't not joke in that and worth every bit of the $249 it goes for. The one with the Coors Light can was to give an idea of its size.
Liar, you just wanted to show off that you had beer...didn't look very cold, by the way
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  #8  
Old 11-30-2012, 09:59 PM
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Quote:
Originally Posted by Fantom View Post
Looks like a pretty solid piece



Liar, you just wanted to show off that you had beer...didn't look very cold, by the way
Empty can. I don't leave them out long enough to get hot before they get in my belly.

Last edited by onebadcoastie; 11-30-2012 at 10:40 PM.
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  #9  
Old 11-30-2012, 10:15 PM
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I completely agree I bought the Gen 2 EGR and oil cooler kit from him. I called him probably five times and got nothing but good honest advise and coaching! I highly recommend his products.
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  #10  
Old 12-01-2012, 02:06 PM
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I also have received good customer service from Vince at IPR. Highly recommended
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